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Operations Excellence Manager

2 months ago

London, United Kingdom GEM Partnerships Full time

The Role:

Salary: Negotiable Market Leading Base Salary, Bonus + Excellent Benefits
Location: London (with some hybrid working)

My client is a rapidly growing international organisation offering a range of solutions to the global Financial & Professional Services sector. As part of their exciting growth plans an opportunity exists to join one of their independent key business entities in an Operations Management role, a key appointment as they continue the transformation of their business support functions.

* Reporting into the Business Managing Director, the role would provide a progressive and comprehensive support function to delivering divisional strategy and facilitation of operational and service delivery excellence.
* Facilitating agile data driven business intelligence models to the client delivery resources and business leadership, in order to anticipate and respond to market changes and/or company objectives.
* Drawing from and collaborating with a broad range of internal stakeholders within the business and across the wider group in pursuit of accurate and timely MI.
* Direct oversight of a small talented team of business support professionals to the client facing and compliance service areas, alongside the facilitation of division wide resourcing and talent objectives.
* Coordination of risk and compliance activities, actions and priorities.
* Change management and facilitating operational (and in turn client success) transformation is a core element of the role, and the role will successfully adopt a continuous improvement structured framework around all areas of accountability, including proposing and adopting technology solutions where appropriate.

The Person

* Ideally degree educated, ambitious and driven with career progression aspirations.
* Previous operations management, operations change management / transformation experience within a professional, legal or financial services aligned organisation.
* Minimum of 5 years in a similar operational environment.
* Excellent rapport building and communication skills, and confidence in communicating and working effectively with multiple stakeholders across the group and externally.
* Technology change agent and advocate, with a natural ability to identify process inefficiencies, propose and validate new solutions.
* Highly numerate and comfortable with finance and business performance metrics.
* Comfortable in high change and transformation environments.
* Knowledge of business productivity and CRM software.

This is a fantastic opportunity to join a leading organisation at an exciting time with genuine opportunities for career development and progression. Alongside their compelling salary and bonus, they also offer a very generous pension contribution, private medical and the ability to 'buy and sell' holidays. The role is based from their London office, offering hybrid working, with travel to their other UK locations as required.

If you feel you have the qualities our client is seeking, please forward your CV and covering letter indicating your current package to Lee Rankin at GEM Partnership or for a discreet conversation call our Peterlee office.

GEM Partnership is acting as an employment agency on this vacancy.