Operational Excellence Manager

1 week ago


London, Greater London, United Kingdom easyJet Full time
Operational Excellence Manager

The easyJet holidays Customer & Operations Team is at the heart of our customer operation, ensuring our customers have brilliant experiences when holidaying with us. The team designs the experience, informed by customer insight, and delivers brilliant holidays.

About the Role
  • Drive business performance and growth through workforce planning, process efficiency, and governance.
  • Lead cross-functional teams to drive continuous improvements in customer experience and operational excellence.
Key Responsibilities
  • Develop and implement strategic plans to drive business performance and growth.
  • Lead process improvement initiatives to increase efficiency and reduce costs.
  • Collaborate with cross-functional teams to drive continuous improvements in customer experience.
  • Develop and implement talent development programs to enhance employee skills and knowledge.
Requirements
  • Significant experience in operational excellence, process improvement, or a related role in an organisation with similar complexity.
  • Proven experience in workforce planning, process efficiency, and talent development.
  • Exceptional data analytical and problem-solving skills.
  • Proficiency in data analysis tools and workforce analytics software.
What's in It for You
  • Competitive base salary and all-inclusive benefits package.
  • Company-wide bonus scheme and 7% pension contribution.
  • Share options and life assurance.
  • Flexible benefits tailored to your needs.
  • Heavily discounted flights for yourself and your loved ones.
  • Free easyJet Plus membership and annual holiday vouchers.
About easyJet holidays

We're committed to supporting our team with development opportunities and a welcoming atmosphere. Our mission is to provide brilliant holidays at unbeatable prices, making sustainable travel affordable and accessible to everyone.

By joining us, you'll be part of the UK's fastest growing tour operator and a company named as one of the Best Workplaces in Travel.



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