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Operations Excellence Manager
2 months ago
Job Summary:
The Role:
Negotiable Market Leading Base Salary, Bonus + Excellent Benefits
Location: London (with some hybrid working)
About the Company:
Gem Partnership Ltd is a rapidly growing international organisation offering a range of solutions to the global Financial & Professional Services sector.
About the Job:
We are seeking a highly skilled and experienced Operations Excellence Manager to join one of our independent key business entities in an Operations Management role, a key appointment as we continue the transformation of our business support functions.
Key Responsibilities:
- Reporting into the Business Managing Director, the role would provide a progressive and comprehensive support function to delivering divisional strategy and facilitation of operational and service delivery excellence.
- Facilitating agile data driven business intelligence models to the client delivery resources and business leadership, in order to anticipate and respond to market changes and/or company objectives.
- Direct oversight of a small talented team of business support professionals to the client facing and compliance service areas, alongside the facilitation of division wide resourcing and talent objectives.
- Coordination of risk and compliance activities, actions and priorities.
- Change management and facilitating operational (and in turn client success) transformation is a core element of the role, and the role will successfully adopt a continuous improvement structured framework around all areas of accountability, including proposing and adopting technology solutions where appropriate.
Requirements:
- Ideal candidate will be degree educated, ambitious and driven with career progression aspirations.
- Previous operations management, operations change management / transformation experience within a professional, legal or financial services aligned organisation.
- Minimum of 5 years in a similar operational environment.
- Excellent rapport building and communication skills, and confidence in communicating and working effectively with multiple stakeholders across the group and externally.
- Technology change agent and advocate, with a natural ability to identify process inefficiencies, propose and validate new solutions.
- Highly numerate and comfortable with finance and business performance metrics.
- Comfortable in high change and transformation environments.
- Knowledge of business productivity and CRM software.
What We Offer:
Alongside our compelling salary and bonus, we also offer a very generous pension contribution, private medical and the ability to 'buy and sell' holidays.
How to Apply:
If you feel you have the qualities we are seeking, please forward your CV and covering letter indicating your current package to Lee Rankin at Gem Partnership Ltd.
