Claims Operations Manager

7 months ago

Bexhill, United Kingdom Hastings Direct Full time

Welcome to Hastings Direct – From our Group HR Director Pam Angel   
 

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. 
 

We provide insurance for over three million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.
 

We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure we would love to hear from you. 

 

Job Details
 

Developing a high performance culture within your team through clear direction and providing the relevant coaching and support to your Team Leaders to ensure they are enabling expected performance and behaviours

Accountability for the overall outcomes of the department and the delivery of new processes and ways of working with your area

Utilising data to seek and understand emerging trends/issues and look for solutions, understanding how this data can help us to act on risks, as well as demonstrating a continuous improvement mind-set and effective problem solving

Driving efficiencies through managing productivity, costs and value added activities and truly driving first contact resolution

Leading a team efficiently, ensuring management processes are in place and celebrating success and creating a winning environment within your team – rewarding and recognising colleagues for the great work they do

Building winning relationships with key stakeholders to support you in exceeding your objectives and accountabilities and partnering with wider claims/HD stakeholders to resolve business, customer or commercial issues

Skills we would love you to have
 

Proven track record of leading high performance teams (including performance management) in a contact centre/operational environment

Strong operational skills – passion for delivering great results through colleagues and enabling the right customer and commercial outcomes

Strategic thinking – able to set a vision to gain and maintain competitive advantages

Any claims experience is a bonus, but not essential for the right person

 

What we offer   
 

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.
 

Reward  
 

Salary – Attractive salary based on experience + car allowance (pay reviews also completed each year) 
 

Flexible Working – We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.
 

Competitive Bonus Scheme  - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings’ performance against our business goals and your own personal performance. 
 

Physical Wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI) This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen. 
 

Financial Wellbeing – As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes – discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support. 
 

Mental Wellbeing programme – At Hastings Direct we understand that mental health cannot not be scheduled, that’s why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own, in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs 
 

There's more – 27 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more …. 

Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve 

We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart 


Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Job posting end date:

  • Senior Claims Operations Manager

    2 days ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Hastings Direct is a leading digital insurance provider seeking a Senior Claims Operations Manager to drive growth and excellence in our Claims department. As a key member of our leadership team, you will be responsible for delivering high-quality claims services and driving business outcomes.Job Description:Lead a team of claims professionals, providing...

  • Home Claims Operations Manager

    3 weeks ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About the RoleWe're seeking a seasoned claims professional to lead our home claims team. As Home Claims Team Leader, you'll be responsible for driving our goal to become a market-leading home claims handling function.Key Responsibilities:Set and manage annual and monthly objectives, providing coaching and development plans to support ongoing progression and...

  • Claims Recovery Operations Coordinator

    4 weeks ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About the RoleWe are seeking an experienced Claims Recovery Negotiator to join our team at Hastings Direct. As a key member of our Claims Recoveries department, you will play a crucial role in recovering costs from responsible parties after a road traffic accident.Key ResponsibilitiesManage a portfolio of non-fault claims and recover costs from third-party...

  • Claims Portfolio Manager

    3 days ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time £26,500

    Job Description">This exciting opportunity is available within our dynamic Claims Recoveries team at Hastings Direct.As a Claims Portfolio Manager, you will be responsible for managing a portfolio of non-fault claims, recovering costs from responsible parties, and providing regular updates to stakeholders.About the Role">You will need to communicate...

  • Leadership Role in Claims Management

    3 days ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About the JobThis is a senior leadership role within our claims management team at Hastings Direct. As a Claims Team Leader, you will be responsible for leading a team of claims handlers and driving results in a fast-paced operational environment.Your Skills and QualificationsStrong background in leading and developing teams in an operational...

  • Insurance Claim Manager

    3 weeks ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About the PositionWe are seeking a highly skilled Claims Administrator to fill the role of Insurance Claim Manager at Hastings Direct. This position involves managing credit hire and repair claims, using negotiation and investigation skills to control hire spends and protect the company against credit hire claims.Main ResponsibilitiesManage a portfolio of...

  • Home Claims Resolution Manager

    2 weeks ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Role OverviewThe Home Claims Resolution Manager is responsible for managing the resolution of home insurance claims from start to finish.You will work closely with customers to understand their needs and concerns, and provide regular updates on the progress of their claim.In addition to managing claims, you will also be responsible for analyzing data and...

  • Claims Director

    4 weeks ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job OverviewAs a Claims Director at Hastings Direct, you will play a pivotal role in shaping the future of our claims operations. With a strong focus on driving operational excellence, you will be responsible for developing and implementing strategies that deliver exceptional customer experiences, drive business growth, and foster a high-performance culture...

  • Risk Management Specialist

    1 month ago

    Bexhill, East Sussex, United Kingdom Hastings Insurance Services Ltd Full time

    Hastings Direct is a digital insurance provider with ambitious plans to become the best and biggest in the UK market. Our team is dedicated to providing excellent customer service, and we're looking for a skilled Risk Management Specialist - Claims Assurance to join our team.Job DetailsWe offer an attractive salary based on experience (pay reviews also...

  • Claims Recovery Negotiator

    6 months ago

    Bexhill, United Kingdom Hastings Direct Full time

    Location: Bexhill Contract: Hybrid - Working up to 4 days from home Hours: 37.5 Hours. Monday - Friday **Salary**: Starting at £26,500 with opportunity for progression. Join our dynamic Claims Recoveries team and take on an exciting opportunity. We're seeking individuals to provide essential support for our Recovery department. No prior recovery/claims...

  • Home Claims Specialist

    3 days ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job Summary:The Senior Claims Handler will deliver analytical insights into claims and counter fraud performance.This role involves monitoring, understanding, and communicating drivers of performance. The successful candidate will influence claims, operational spend, and customer outcomes.

  • Customer Service Director

    3 weeks ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    We're Hastings Direct, a pioneering digital insurance provider on a mission to become the UK's leading insurer.Our 4Cs principles prioritize creating the right culture and equipping colleagues with the necessary tools to excel, resulting in good outcomes for customers and sustainable business growth.This exciting opportunity involves overseeing claims...

  • Claims Analyst Lead

    2 days ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Hastings Direct is a digital insurance provider with ambitious plans to become the UK market leader.Job OverviewWe are seeking an experienced Senior Claims Handler to join our Claims Analytics team, where you will have a tangible impact on the business through delivering analytical insights into claims and counter fraud performance.As a Senior Claims...

  • Claims Recovery Specialist

    2 days ago

    Bexhill, United Kingdom Hastings Direct Full time

    About the RoleWe are seeking an experienced Claims Recovery Specialist to join our dynamic team at Hastings Direct. In this exciting opportunity, you will play a crucial role in managing a portfolio of non-fault claims after road traffic accidents.Your Key ResponsibilitiesCommunicate with policyholders and stakeholders via telephone, written correspondence,...

  • Claims Team Leader

    3 days ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job OverviewWe are seeking a highly skilled Claims Team Leader to join our team at Hastings Direct. This is an exciting opportunity to lead a team of claims handlers and be responsible for managing the performance of colleagues.About the RoleThe successful candidate will have a strong background in leading and developing teams in an operational environment....

  • Claims Specialist

    1 month ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About the Role:As a Claims Specialist at Hastings Direct, you will play a vital part in our mission to deliver good outcomes for every customer. You will be responsible for supporting Home Claims in building the right capability to provide excellent customer and commercial outcomes. This includes reviewing and monitoring outcomes/KPIs, supporting...

  • Home Claims Risk Manager

    2 days ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job SummaryHastings Direct is seeking a highly skilled Senior Home Claims Analyst to join our team. Based in Bexhill, Leicester, or London, this hybrid role offers an exciting opportunity to work with a leading digital insurance provider.About the RoleWe're looking for someone with strong analytical skills and experience in managing claims related to...

  • Home Claims Team Leader: Strategic Operations Manager

    3 hours ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Hastings Direct, a pioneering digital insurance provider, is poised to revolutionize the UK market. We're seeking an exceptional leader to spearhead our home claims handling function and drive our ambitious growth plans.We offer an attractive salary based on experience, with annual pay reviews, ensuring your compensation grows in tandem with your success.Key...

  • Digital Claims Auditor Lead

    3 weeks ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Hastings Direct is looking for a Digital Claims Auditor Lead to join our team. In this role, you will be responsible for managing relationships with senior personnel within each supplier, ensuring that scoping, attendance, agendas, and feedback are delivered effectively.Key ResponsibilitiesDeveloping a complete understanding of all internal and supplier...

  • Claims Recovery Negotiator

    7 months ago

    Bexhill, United Kingdom Hastings Direct Full time

    Location : Bexhill Contract: Hybrid – Working up to 4 days from home Hours: 37.5 Hours. Monday- Friday Salary : Starting at £26,500 with opportunity for progression. Join our dynamic Claims Recoveries team and take on an exciting opportunity. We're seeking individuals to provide essential support for our Recovery department. No prior...