Claims Portfolio Manager
3 days ago
Job Description
">- This exciting opportunity is available within our dynamic Claims Recoveries team at Hastings Direct.
- As a Claims Portfolio Manager, you will be responsible for managing a portfolio of non-fault claims, recovering costs from responsible parties, and providing regular updates to stakeholders.
About the Role
">- You will need to communicate effectively via telephone, written correspondence, and webchat with policyholders and other stakeholders.
- Validating claims and ensuring policies are operational is also a key aspect of the role.
- Inputting and updating claims reserves on our systems requires strong data inputting skills.
- Making effective use of the diary system to maintain a proactive approach to claims handling is crucial.
- Working towards individual and business KPIs will require you to stay focused and driven.
Requirements
">- Recovery/claims experience is desirable, but not essential.
- A background in telephony-based work with excellent customer service skills is highly beneficial.
- Strong attention to detail, administrative experience, and good overall IT knowledge are essential.
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