Claims Portfolio Manager

3 days ago


Bexhill, East Sussex, United Kingdom Hastings Direct Full time £26,500

Job Description

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  • This exciting opportunity is available within our dynamic Claims Recoveries team at Hastings Direct.
  • As a Claims Portfolio Manager, you will be responsible for managing a portfolio of non-fault claims, recovering costs from responsible parties, and providing regular updates to stakeholders.

About the Role

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  • You will need to communicate effectively via telephone, written correspondence, and webchat with policyholders and other stakeholders.
  • Validating claims and ensuring policies are operational is also a key aspect of the role.
  • Inputting and updating claims reserves on our systems requires strong data inputting skills.
  • Making effective use of the diary system to maintain a proactive approach to claims handling is crucial.
  • Working towards individual and business KPIs will require you to stay focused and driven.

Requirements

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  • Recovery/claims experience is desirable, but not essential.
  • A background in telephony-based work with excellent customer service skills is highly beneficial.
  • Strong attention to detail, administrative experience, and good overall IT knowledge are essential.

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