Senior Claims Operations Manager

5 days ago


Bexhill, East Sussex, United Kingdom Hastings Direct Full time

Hastings Direct is a leading digital insurance provider seeking a Senior Claims Operations Manager to drive growth and excellence in our Claims department. As a key member of our leadership team, you will be responsible for delivering high-quality claims services and driving business outcomes.

Job Description:

  • Lead a team of claims professionals, providing coaching and mentoring to ensure exceptional performance.
  • Develop and implement strategies to improve claims efficiency, quality, and customer satisfaction.
  • Collaborate with cross-functional teams to drive business growth and profitability.

Required Skills and Qualifications:

  • Proven track record in claims management, with experience in home insurance.
  • Strong leadership skills, with ability to motivate and develop high-performing teams.
  • Expertise in data analysis and interpretation, with experience in SQL and visualization tools.

Benefits:

  • Attractive salary based on experience (£70,000 - £90,000 per annum).
  • Opportunities for professional development and career growth.
  • Excellent benefits package, including private healthcare, dental plans, and cycle-to-work scheme.


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About the JobThis is a senior leadership role within our claims management team at Hastings Direct. As a Claims Team Leader, you will be responsible for leading a team of claims handlers and driving results in a fast-paced operational environment.Your Skills and QualificationsStrong background in leading and developing teams in an operational...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job DescriptionWe are seeking a Senior Claims Professional to join our team at Hastings Direct. Based in Bexhill, Leicester or London, this hybrid role will involve working on complex home claims.In this role, you will be responsible for managing the claims process from initial assessment to resolution, ensuring timely and fair settlements for our customers....


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job Summary:The Senior Claims Handler will deliver analytical insights into claims and counter fraud performance.This role involves monitoring, understanding, and communicating drivers of performance. The successful candidate will influence claims, operational spend, and customer outcomes.


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Hastings Direct is a dynamic and innovative company that values its employees and offers excellent career development opportunities.Job SummaryWe are seeking an experienced Senior Claims Handler to join our Claims Analytics team, where you will have the opportunity to work on high-profile projects and develop your skills in data analysis and business...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Hastings Direct is looking for a Digital Claims Auditor Lead to join our team. In this role, you will be responsible for managing relationships with senior personnel within each supplier, ensuring that scoping, attendance, agendas, and feedback are delivered effectively.Key ResponsibilitiesDeveloping a complete understanding of all internal and supplier...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About the RoleWe're seeking a seasoned claims professional to lead our home claims team. As Home Claims Team Leader, you'll be responsible for driving our goal to become a market-leading home claims handling function.Key Responsibilities:Set and manage annual and monthly objectives, providing coaching and development plans to support ongoing progression and...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About the RoleWe are seeking an experienced Claims Recovery Negotiator to join our team at Hastings Direct. As a key member of our Claims Recoveries department, you will play a crucial role in recovering costs from responsible parties after a road traffic accident.Key ResponsibilitiesManage a portfolio of non-fault claims and recover costs from third-party...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time £26,500

    Job Description">This exciting opportunity is available within our dynamic Claims Recoveries team at Hastings Direct.As a Claims Portfolio Manager, you will be responsible for managing a portfolio of non-fault claims, recovering costs from responsible parties, and providing regular updates to stakeholders.About the Role">You will need to communicate...

  • Claims Analyst Lead

    5 days ago


    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Hastings Direct is a digital insurance provider with ambitious plans to become the UK market leader.Job OverviewWe are seeking an experienced Senior Claims Handler to join our Claims Analytics team, where you will have a tangible impact on the business through delivering analytical insights into claims and counter fraud performance.As a Senior Claims...


  • Bexhill, East Sussex, United Kingdom Hastings Insurance Services Ltd Full time

    Hastings Direct is a digital insurance provider with ambitious plans to become the best and biggest in the UK market. Our team is dedicated to providing excellent customer service, and we're looking for a skilled Risk Management Specialist - Claims Assurance to join our team.Job DetailsWe offer an attractive salary based on experience (pay reviews also...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job SummaryHastings Direct is seeking a highly skilled Senior Home Claims Analyst to join our team. Based in Bexhill, Leicester, or London, this hybrid role offers an exciting opportunity to work with a leading digital insurance provider.About the RoleWe're looking for someone with strong analytical skills and experience in managing claims related to...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    OverviewHastings Direct is seeking an experienced Senior Insurance Claims Specialist to join our dynamic Claims Recoveries team. This role will provide essential support for our Recovery department, focusing on data analysis and negotiation.About the RoleWe are looking for a highly motivated individual with strong communication skills to manage a diverse...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time £26,500

    Job Overview">We are seeking a skilled and detail-oriented individual to join our dynamic Claims Recoveries team as a Senior Claims Recovery Specialist.About the Role">The successful candidate will be responsible for managing a portfolio of non-fault claims, recovering costs from responsible parties, and providing regular updates to stakeholders.A background...


  • Bexhill, East Sussex, United Kingdom Hastings Insurance Services Ltd Full time

    Company OverviewHastings Direct is a digital insurance provider with ambitious plans to become the best and biggest in the UK market.We've made huge investments in our data and tech capabilities over the past few years, alongside nurturing our 4Cs culture. This approach has enabled us to provide insurance for over three million customers, with opportunities...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Claims Resolution Opportunity at Hastings DirectWe are seeking a skilled Claims Resolution Expert to join our team at Hastings Direct. As a key member of our Claims team, you will be responsible for managing high value claims, providing technical guidance to junior colleagues, and supporting the development of our Bodily Injury Unit team.Key...

  • Claims Analyst Leader

    2 hours ago


    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job DescriptionHastings Direct is seeking an experienced Senior Claims Professional to join our Claims Analytics team. As a Senior Claims Analyst, you will be responsible for delivering high-quality analytical insights that drive business growth and improvement.In this role, you will work closely with stakeholders to understand their needs and deliver...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About the PositionWe are seeking a highly skilled Claims Administrator to fill the role of Insurance Claim Manager at Hastings Direct. This position involves managing credit hire and repair claims, using negotiation and investigation skills to control hire spends and protect the company against credit hire claims.Main ResponsibilitiesManage a portfolio of...

  • Claims Analyst

    6 days ago


    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Senior Claims HandlerHastings Direct is a digital insurance provider aiming to become the best and biggest in the UK market.We provide insurance for over three million customers, with opportunities for further growth.


  • Bexhill, East Sussex, United Kingdom Hastings Direct Careers Full time

    Hastings Direct Careers is seeking an Insurance Claims Management Professional to support the company's goal of becoming a market leading home claims handling function. The ideal candidate will have experience in setting and managing annual and monthly objectives, providing coaching and development plans to support ongoing progression, and ensuring payments...

  • Claims Director

    4 weeks ago


    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job OverviewAs a Claims Director at Hastings Direct, you will play a pivotal role in shaping the future of our claims operations. With a strong focus on driving operational excellence, you will be responsible for developing and implementing strategies that deliver exceptional customer experiences, drive business growth, and foster a high-performance culture...