Claims Analyst Lead

18 hours ago


Bexhill, East Sussex, United Kingdom Hastings Direct Full time

Hastings Direct is a digital insurance provider with ambitious plans to become the UK market leader.

Job Overview

We are seeking an experienced Senior Claims Handler to join our Claims Analytics team, where you will have a tangible impact on the business through delivering analytical insights into claims and counter fraud performance.

As a Senior Claims Handler, you will monitor, understand, and communicate the drivers of performance, influence claims, operational spend, and customer outcomes, own projects from start to finish, and proactively identify opportunities and solve problems through a combination of quantitative analysis and business insight.

Key Responsibilities:
  • Deliver analytical insights into claims and counter fraud performance.
  • Monitor and understand the drivers of performance.
  • Influence claims, operational spend, and customer outcomes.
  • Own projects from start to finish and identify opportunities for improvement.
Requirements:

To be successful in this role, you will need:

  • A solid background in claims, ideally home insurance.
  • The ability to interpret complex data, bridge data gaps, and identify areas of risk.
  • Experience of coaching and mentoring team members and delivering through others.
  • Programming languages: SQL and ideally Visualisation Tools (e.g., Tableau, Power BI).
What We Offer:

We offer an attractive salary based on experience (£65,000 - £85,000 per annum), flexible working arrangements, a competitive bonus scheme, physical and financial wellbeing support, and a range of benefits including 25 days annual leave, private healthcare, dental plans, and access to onsite facilities.



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