Senior Fraud Claims Investigator

1 month ago


Bexhill, East Sussex, United Kingdom Hastings Direct Full time

Exciting Role at Hastings Direct

We're a digital insurance provider seeking a highly skilled Senior Fraud Claims Investigator to join our team. As a key member of our Fraud Investigation department, you'll be responsible for leading complex fraud claims investigations, ensuring the highest standards are met, and developing innovative strategies to combat fraud.

Key Responsibilities:

  • Lead a portfolio of complex fraud claims, including fraud ring operations and high-profile cases.
  • Collaborate with the Technical Fraud Team Leader to ensure investigations are conducted to the highest standard.
  • Develop and implement strategies to advance our complex fraud capability using the latest tools and methods.
  • Act as a referral point for other Claims Fraud Investigators, providing coaching, mentoring, and training.
  • Proactively identify and respond to new threats against Hastings Direct, devising strategies to combat them.
  • Work collaboratively with internal and external teams to achieve the best outcome for customers and Hastings Direct.

Requirements:

  • Previous experience investigating claims fraud within motor claims.
  • Good understanding of the CPR, MOJ, OIC, and Pre-Action Protocol, with experience dealing with litigated cases.
  • Keen eye for detail, with a curious and investigative mindset.

What We Offer:

At Hastings Direct, we're committed to creating a supportive and inclusive culture. As a Senior Fraud Claims Investigator, you'll enjoy a competitive salary, flexible working arrangements, and a range of benefits, including a bonus scheme, healthcare cash plan, and access to financial wellbeing support.



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