Home Claims Operations Manager
19 hours ago
We're seeking a seasoned claims professional to lead our home claims team. As Home Claims Team Leader, you'll be responsible for driving our goal to become a market-leading home claims handling function.
Key Responsibilities:- Set and manage annual and monthly objectives, providing coaching and development plans to support ongoing progression and ensuring annual PDR's are conducted.
- Ensure payments are authorised in line with our departmental SLA's and oversee guidance and advice in respect of technical referrals.
- Conduct regular monthly audits on colleagues.
- Engage and motivate the team, delivering effective meetings.
- Support the overall quality of claims handling internally and by outsourced partners.
- Previous leadership experience, preferably in claims or home claims.
- Strong customer and colleague focus.
- Excellent communication and coaching skills.
We're Hastings Direct, a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've invested heavily in data and tech capabilities and nurture our 4Cs culture.
What We Offer- An attractive salary based on experience (£55,000 - £65,000 per annum), with pay reviews completed annually.
- A flexible and hybrid working approach, with options for days in the office and at home.
- A competitive bonus scheme, paid in March, based on business performance and personal targets.
- Comprehensive benefits package, including life assurance, income protection, pension contribution matching up to 10%, and more.
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Home Claims Specialist
1 week ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob RoleAs a Home Claims Handler with Hastings Direct, you will be responsible for the management of home claims handling within your handling authority limit. You will be required to maintain and deliver an effective claims support service, ensuring customer satisfaction and resolving claims efficiently.Key Responsibilities• Handling home claims within...
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Head of Home Claims
23 hours ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeAbout This OpportunityWe're seeking an exceptional leader to take on the role of Head of Home Claims. As a key member of our leadership team, you'll play a vital role in shaping our home claims strategy and driving our goal to become a market-leading home claims handling function.Key Responsibilities:Develop and implement a strategic plan to achieve our home...
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Home Claims Leadership Position
4 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeWelcome to Hastings Direct, a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities, and we're proud of the journey we're on as a company. Our continued success will rely on the right leadership, and that's where you come in.Our 4Cs culture is at the...
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Home Claims Leadership Position
3 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full time**Job Overview**Hastings Direct is seeking a skilled Home Claims Team Leader to support our goal of becoming a market-leading home claims handling function. This role is crucial in driving our business forward, and we're looking for someone with leadership experience, strong customer focus, and excellent communication skills.**Key...
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Claims Specialist
3 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeAbout the Role:As a Claims Specialist at Hastings Direct, you will play a vital part in our mission to deliver good outcomes for every customer. You will be responsible for supporting Home Claims in building the right capability to provide excellent customer and commercial outcomes. This includes reviewing and monitoring outcomes/KPIs, supporting...
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Home Claims Team Leader
2 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeWelcome to Hastings Direct, a leading digital insurance provider. We're committed to becoming the best and biggest in the UK market, driven by our 4Cs culture.Job OverviewThis exceptional leadership role is designed for experienced professionals who thrive in fast-paced environments. As Home Claims Team Leader, you'll be responsible for supporting our goal...
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Claims Recovery Operations Coordinator
1 week ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeAbout the RoleWe are seeking an experienced Claims Recovery Negotiator to join our team at Hastings Direct. As a key member of our Claims Recoveries department, you will play a crucial role in recovering costs from responsible parties after a road traffic accident.Key ResponsibilitiesManage a portfolio of non-fault claims and recover costs from third-party...
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Claims Leadership Role
24 hours ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeAbout the JobWe're looking for an experienced leader to join our home claims team as a Claims Leadership Role. As a key member of our team, you'll play a crucial role in driving our goal to become a market-leading home claims handling function.Responsibilities:Spearhead the development and implementation of strategies to achieve our home claims goals.Lead...
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Claims Director
1 week ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob OverviewAs a Claims Director at Hastings Direct, you will play a pivotal role in shaping the future of our claims operations. With a strong focus on driving operational excellence, you will be responsible for developing and implementing strategies that deliver exceptional customer experiences, drive business growth, and foster a high-performance culture...
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Financial Crime Investigator
2 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeOpportunity to Make a Real ImpactWe are seeking an experienced and skilled Financial Crime Investigator to join our team in the UK. As a key member of our claims department, you will play a vital role in detecting and preventing financial crime within our home insurance operations.About the RoleConduct thorough investigations into suspected cases of...
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Claims Negotiator
7 days ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob DescriptionBecoming a part of our dynamic Claims Recoveries team, you will take on an exciting opportunity to provide essential support for our Recovery department. A key requirement is providing help to manage and resolve customer claims in a professional and efficient manner.We are seeking individuals who have the ability to work in a hybrid...
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Insurance Claim Manager
6 days ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeAbout the PositionWe are seeking a highly skilled Claims Administrator to fill the role of Insurance Claim Manager at Hastings Direct. This position involves managing credit hire and repair claims, using negotiation and investigation skills to control hire spends and protect the company against credit hire claims.Main ResponsibilitiesManage a portfolio of...
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Claims Resolution Expert
1 week ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeRole OverviewWe are seeking a skilled Claims Resolution Expert to join our team. This role is responsible for the management of home claims handling within their handling authority limit.Key ResponsibilitiesManage a portfolio of claims with varying complexity, achieving optimum outcomes in line with Hastings 4Cs principles.Serve as a technical referral point...
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Senior Claims Specialist
1 week ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeClaims Resolution Opportunity at Hastings DirectWe are seeking a skilled Claims Resolution Expert to join our team at Hastings Direct. As a key member of our Claims team, you will be responsible for managing high value claims, providing technical guidance to junior colleagues, and supporting the development of our Bodily Injury Unit team.Key...
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Expert in Household Claims Resolution
1 week ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob Title: Claims Resolution Specialist - Property and Home Claims ExpertAbout the Role:We are seeking a skilled Claims Resolution Specialist to join our team at Hastings Direct. The successful candidate will be responsible for resolving household claims in a professional and efficient manner.Key Responsibilities:- Resolve household claims in a timely and...
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Claims Recovery Specialist
4 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob Role: Claims Recovery SpecialistWe are seeking an experienced Claims Recovery Specialist to join our dynamic team. In this role, you will be responsible for managing a portfolio of non-fault claims after a road traffic accident, focusing on recovering our costs from the responsible party.Main Responsibilities:Communicating via telephone and written...
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Risk Management Specialist
3 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Insurance Services Ltd Full timeHastings Direct is a digital insurance provider with ambitious plans to become the best and biggest in the UK market. Our team is dedicated to providing excellent customer service, and we're looking for a skilled Risk Management Specialist - Claims Assurance to join our team.Job DetailsWe offer an attractive salary based on experience (pay reviews also...
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Customer Service Director
6 days ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeWe're Hastings Direct, a pioneering digital insurance provider on a mission to become the UK's leading insurer.Our 4Cs principles prioritize creating the right culture and equipping colleagues with the necessary tools to excel, resulting in good outcomes for customers and sustainable business growth.This exciting opportunity involves overseeing claims...
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Senior Insurance Claims Specialist
1 week ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeOverviewHastings Direct is seeking an experienced Senior Insurance Claims Specialist to join our dynamic Claims Recoveries team. This role will provide essential support for our Recovery department, focusing on data analysis and negotiation.About the RoleWe are looking for a highly motivated individual with strong communication skills to manage a diverse...
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Digital Claims Auditor Lead
2 days ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeHastings Direct is looking for a Digital Claims Auditor Lead to join our team. In this role, you will be responsible for managing relationships with senior personnel within each supplier, ensuring that scoping, attendance, agendas, and feedback are delivered effectively.Key ResponsibilitiesDeveloping a complete understanding of all internal and supplier...