Home Claims Operations Manager

19 hours ago


Bexhill, East Sussex, United Kingdom Hastings Direct Full time
About the Role

We're seeking a seasoned claims professional to lead our home claims team. As Home Claims Team Leader, you'll be responsible for driving our goal to become a market-leading home claims handling function.

Key Responsibilities:
  • Set and manage annual and monthly objectives, providing coaching and development plans to support ongoing progression and ensuring annual PDR's are conducted.
  • Ensure payments are authorised in line with our departmental SLA's and oversee guidance and advice in respect of technical referrals.
  • Conduct regular monthly audits on colleagues.
  • Engage and motivate the team, delivering effective meetings.
  • Support the overall quality of claims handling internally and by outsourced partners.
Requirements:
  • Previous leadership experience, preferably in claims or home claims.
  • Strong customer and colleague focus.
  • Excellent communication and coaching skills.
About Us

We're Hastings Direct, a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've invested heavily in data and tech capabilities and nurture our 4Cs culture.

What We Offer
  • An attractive salary based on experience (£55,000 - £65,000 per annum), with pay reviews completed annually.
  • A flexible and hybrid working approach, with options for days in the office and at home.
  • A competitive bonus scheme, paid in March, based on business performance and personal targets.
  • Comprehensive benefits package, including life assurance, income protection, pension contribution matching up to 10%, and more.


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