Home Claims Team Leader
7 days ago
Welcome to Hastings Direct, a leading digital insurance provider. We're committed to becoming the best and biggest in the UK market, driven by our 4Cs culture.
Job OverviewThis exceptional leadership role is designed for experienced professionals who thrive in fast-paced environments. As Home Claims Team Leader, you'll be responsible for supporting our goal of delivering market-leading home claims handling services.
Key Responsibilities- Set and manage annual and monthly objectives, providing coaching and development plans to support ongoing progression.
- Ensure payments are authorized in line with departmental SLAs and oversee guidance and advice on technical referrals.
- Conduct regular audits on colleagues to maintain high standards.
- Motivate and engage the team, delivering effective meetings and driving quality performance.
To succeed in this role, you'll need:
- Proven leadership experience, preferably in contact centres, claims, or home claims.
- Strong customer and colleague focus.
- Excellent communication and coaching skills.
Join us and enjoy a range of benefits, including an attractive salary (up to £60,000 depending on experience) and flexible working arrangements. You'll also receive a competitive bonus scheme, physical wellbeing programs, and access to private healthcare, dental plans, and discounted health assessments. Our 4Cs principles prioritize colleague and customer satisfaction, driving growth and sustainability while investing in local communities.
Hastings Group is an equal opportunities employer, welcoming applications from all suitably skilled individuals regardless of their background or status.
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