Home Claims Team Leader

4 weeks ago


Bexhill, East Sussex, United Kingdom Hastings Direct Full time

Transforming Claims Excellence at Hastings Direct

We're seeking a seasoned Claims Team Lead to spearhead our home claims handling function, driving us towards market leadership. As a key member of our team, you'll set and manage annual and monthly objectives, providing coaching and development plans to support ongoing progression and ensuring annual PDR's are conducted.

Key Responsibilities:

  • Supporting the Hastings Direct goal to become a market leading home claims handling function
  • Setting and managing annual and monthly objectives, providing coaching and development plans to support ongoing progression and ensuring annual PDR's are conducted
  • Ensuring payments are authorised in line with our departmental SLA's and overseeing guidance and advice in respect of technical referrals
  • Conducting regular monthly audits on colleagues
  • Engaging and motivating the team, delivering effective meetings
  • Supporting the overall quality of claims handling internally and by outsourced partners

Requirements:

  • Previously leadership experience (claims or home claims beneficial)
  • Strong customer and colleague focus
  • Excellent communication and coaching skills

What We Offer:

At Hastings Direct, we're committed to creating a culture that supports our colleagues' growth and well-being. As a Claims Team Lead, you'll enjoy a competitive salary, flexible working arrangements, and a range of benefits, including a 4Cs performance bonus, healthcare cash plan, and access to financial wellbeing support.

Our 4Cs Principles:

We believe in creating a culture that delivers good outcomes for every customer, grows the company profitably and sustainably, and invests in the communities we serve. We treat customers like we want to be treated - fairly, respectfully, and with their best interests at heart.

Equal Opportunities Employer:

Hastings Group is an equal opportunities employer, welcoming applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment, or marital/family status.



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