Claims Team Leader

1 day ago


Bexhill, East Sussex, United Kingdom Hastings Direct Full time

Job Overview

We are seeking a highly skilled Claims Team Leader to join our team at Hastings Direct. This is an exciting opportunity to lead a team of claims handlers and be responsible for managing the performance of colleagues.

About the Role

The successful candidate will have a strong background in leading and developing teams in an operational environment. They will be able to drive results, meet and exceed targets, and keep the customer at the heart of everything they do.

Key Responsibilities

  • Setting and managing colleague annual and monthly objectives, ensuring each colleague receives a monthly 121 to address performance and offer support.
  • Ensuring that annual PDRs (performance development reviews) are conducted within timeframes expected by the business.
  • Managing all HR-related issues in line with best practices.
  • Supporting colleagues with monthly coaching and development plans and deliver effective monthly team meetings.
  • Ensuring colleagues are accurately reserved in-line with reserving philosophy and ensuring payments are authorised in-line with departmental SLAs.
  • Managing adherence to departmental work condition reporting and ensuring colleagues adhere to departmental SLAs.

What We Offer

A competitive salary based on experience (£60,000 - £80,000 per annum), flexible working, and a range of benefits including a 4Cs performance bonus, life assurance cover, pension contribution match up to 10%, and access to financial wellbeing support.



  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Hastings Direct - Salary: £45,000-£60,000We're a leading digital insurance provider with ambitious plans to become the best and biggest in the UK market.In this role, you'll be part of our Claims Team, working closely with colleagues to ensure that our customers receive the best possible service. Your main responsibilities will include handling claims,...

  • Claims Team Leader

    3 weeks ago


    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Hastings Direct is a dynamic digital insurance provider striving to become the UK's top player.Our 4Cs principles focus on creating the right culture and providing essential tools for colleagues to succeed, driving good outcomes for customers and sustainable business growth.The successful candidate will play a vital role in managing our claims operations,...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About UsWe are a leading digital insurance provider with ambitious plans to become a market leader in the UK. Our company culture, known as the 4Cs, focuses on getting it right for our colleagues, customers, company, and community.Job DescriptionWe are seeking an experienced Home Claims Team Leader to support our goal of becoming a market leading home claims...

  • Claims Team Lead

    3 weeks ago


    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About the RoleWe are seeking a highly skilled Claims Team Leader to lead our team in Leicester or Bexhill-on-Sea, with a hybrid working arrangement.The successful candidate will oversee and manage a team of claims handlers, developing and implementing strategies to improve claims processing efficiency.Key responsibilities include:Oversight and management of...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Welcome to Hastings Direct, a leading digital insurance provider. We're committed to becoming the best and biggest in the UK market, driven by our 4Cs culture.Job OverviewThis exceptional leadership role is designed for experienced professionals who thrive in fast-paced environments. As Home Claims Team Leader, you'll be responsible for supporting our goal...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About the JobWe're looking for an experienced leader to join our home claims team as a Claims Leadership Role. As a key member of our team, you'll play a crucial role in driving our goal to become a market-leading home claims handling function.Responsibilities:Spearhead the development and implementation of strategies to achieve our home claims goals.Lead...

  • Head of Home Claims

    2 weeks ago


    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About This OpportunityWe're seeking an exceptional leader to take on the role of Head of Home Claims. As a key member of our leadership team, you'll play a vital role in shaping our home claims strategy and driving our goal to become a market-leading home claims handling function.Key Responsibilities:Develop and implement a strategic plan to achieve our home...

  • Claims Analyst Lead

    12 hours ago


    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Hastings Direct is a digital insurance provider with ambitious plans to become the UK market leader.Job OverviewWe are seeking an experienced Senior Claims Handler to join our Claims Analytics team, where you will have a tangible impact on the business through delivering analytical insights into claims and counter fraud performance.As a Senior Claims...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job Title: Claims Resolution Specialist - Property and Home Claims ExpertAbout the Role:We are seeking a skilled Claims Resolution Specialist to join our team at Hastings Direct. The successful candidate will be responsible for resolving household claims in a professional and efficient manner.Key Responsibilities:- Resolve household claims in a timely and...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About the RoleWe're seeking a seasoned claims professional to lead our home claims team. As Home Claims Team Leader, you'll be responsible for driving our goal to become a market-leading home claims handling function.Key Responsibilities:Set and manage annual and monthly objectives, providing coaching and development plans to support ongoing progression and...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Exciting Role at Hastings DirectWe're a digital insurance provider seeking a highly skilled Senior Fraud Claims Investigator to join our team. As a key member of our Fraud Investigation department, you'll be responsible for leading complex fraud claims investigations, ensuring the highest standards are met, and developing innovative strategies to combat...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About the JobThis is a senior leadership role within our claims management team at Hastings Direct. As a Claims Team Leader, you will be responsible for leading a team of claims handlers and driving results in a fast-paced operational environment.Your Skills and QualificationsStrong background in leading and developing teams in an operational...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Claims Resolution Opportunity at Hastings DirectWe are seeking a skilled Claims Resolution Expert to join our team at Hastings Direct. As a key member of our Claims team, you will be responsible for managing high value claims, providing technical guidance to junior colleagues, and supporting the development of our Bodily Injury Unit team.Key...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Estimated Salary: £60,000 - £80,000 per annum, depending on experience.About the RoleWe are seeking an experienced leader to manage our home claims handling function, ensuring high-quality outcomes for our customers. The successful candidate will set and manage annual and monthly objectives, provide coaching and development plans, and conduct regular...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    We're Hastings Direct, a pioneering digital insurance provider on a mission to become the UK's leading insurer.Our 4Cs principles prioritize creating the right culture and equipping colleagues with the necessary tools to excel, resulting in good outcomes for customers and sustainable business growth.This exciting opportunity involves overseeing claims...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About Hastings Direct:We are an ambitious digital insurance provider with plans to become the UK market leader. Our team is dedicated to delivering exceptional services, and we are seeking a talented Insurance Claims Examiner to join us in Leicester, London, or Bexhill offices.This hybrid role offers a great work-life balance with majority homeworking and...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job SummaryA unique opportunity has arisen for a skilled Technical Claims Review Specialist to join our team at Hastings Direct, a leading digital insurance provider in the UK. This role offers a blend of office and homeworking arrangements, with regular visits to our Leicester, London or Bexhill offices.About UsHastings Direct is a dynamic and ambitious...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About Hastings DirectWe are a leading provider of insurance products in the UK, known for our competitive prices and excellent customer service.As an Insurance Claims Specialist at Hastings Direct, you will play a crucial role in our Claims Recoveries team, supporting our experienced claims handlers to resolve claims efficiently and effectively.You will be...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Claim Resolution Specialist Role:We're seeking an experienced Claim Resolution Specialist to join our team at Hastings Direct. As a key member of our claims resolution team, you will play a crucial role in resolving home claims efficiently and effectively.Key Responsibilities include:Supporting the development and implementation of strategies to resolve home...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job Description:We are seeking a Claims Recovery Coordinator to join our team in Bexhill. As a key member of our Claims Recoveries department, you will support our experienced claims handlers to resolve claims efficiently and effectively.Your responsibilities will include reviewing claims, gathering information, and communicating with customers to ensure...