Claims Team Leader
1 day ago
Job Overview
We are seeking a highly skilled Claims Team Leader to join our team at Hastings Direct. This is an exciting opportunity to lead a team of claims handlers and be responsible for managing the performance of colleagues.
About the Role
The successful candidate will have a strong background in leading and developing teams in an operational environment. They will be able to drive results, meet and exceed targets, and keep the customer at the heart of everything they do.
Key Responsibilities
- Setting and managing colleague annual and monthly objectives, ensuring each colleague receives a monthly 121 to address performance and offer support.
- Ensuring that annual PDRs (performance development reviews) are conducted within timeframes expected by the business.
- Managing all HR-related issues in line with best practices.
- Supporting colleagues with monthly coaching and development plans and deliver effective monthly team meetings.
- Ensuring colleagues are accurately reserved in-line with reserving philosophy and ensuring payments are authorised in-line with departmental SLAs.
- Managing adherence to departmental work condition reporting and ensuring colleagues adhere to departmental SLAs.
What We Offer
A competitive salary based on experience (£60,000 - £80,000 per annum), flexible working, and a range of benefits including a 4Cs performance bonus, life assurance cover, pension contribution match up to 10%, and access to financial wellbeing support.
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