Claims Recovery Specialist

13 hours ago


Bexhill, United Kingdom Hastings Direct Full time

About the Role

We are seeking an experienced Claims Recovery Specialist to join our dynamic team at Hastings Direct. In this exciting opportunity, you will play a crucial role in managing a portfolio of non-fault claims after road traffic accidents.

Your Key Responsibilities

  • Communicate with policyholders and stakeholders via telephone, written correspondence, and webchat to keep them updated on claim developments.
  • Expertly handle challenging conversations and complaints.
  • Validate claims and ensure policies are operational.
  • Maintain accurate records and update claims reserves on our systems.
  • Work towards individual and business KPIs.
  • Investigate liability and make decisions on admitting or disputing claims.
  • Refer suspected fraud to the Specialist Unit.
  • Process incoming payments.

Requirements

  • A background in telephony-based work with excellent customer service skills.
  • Strong attention to detail and administrative experience.
  • Good overall IT knowledge, especially with Excel, Word, and Access desirable.
  • A proven track record of problem-solving and delivering results.
  • A proactive, organized approach to work.

Benefits

This is a fantastic opportunity for individuals who enjoy working in a fast-paced environment and taking ownership of their work. We offer comprehensive training, competitive salary (£26,500 with potential for progression), and a supportive team environment.



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