Senior Repairs and Contracts Officer

4 weeks ago

London, United Kingdom Novax Recruitment Ltd Full time

Senior Repairs and Contracts Officer

£20 - £22 PAYE

Contract

Southwark, London

Job Overview:

The role will be expected to manage, lead and influence the Repairs and Contracts Officers, to maximise income by ensuring effective management of rented garages and voids, including managing internal and external contracts for the day to day repairs and refurbishment of non-residential properties.

Ensuring that the service meets or exceeds the Council's standards and requirements in relation to customer service, to continually improve the customer and stakeholder experience and the overall quality of all the interactions a customer has with the business unit.

To actively support and promote an organisational culture that provides opportunities for staff development, encourages and rewards high performance, promotes equal opportunities and fair treatment for all, promotes the Council's core values, and provides excellent service valued by members, residents, partners and staff.

The Role:

You will work closely with the other teams within Homeownership Services and also internally across the Council including with finance and asset management to resolve customer enquiries and improve the service to our customers.

  • This position offers the opportunity for valuable experience for staff wishing to take on a new challenge.
  • To be responsible for the management and support of the repairs and contracts officers, ensuring good governance, and that priorities are met in accordance with relevant council policies and legislation.
  • Supporting the homeownership manager to achieve continuous improvement by reviewing the policies, procedures and processes.
  • To achieve such targets that may be set for the service by the Council and/or the Homeownership Manager and to ensure service provision is properly controlled and monitored.
  • To take ownership of managing your own portfolio and achieving your individual targets whilst operating as an effective team member.
  • How will you make an impact as our Senior Repairs and Contracts Officer?


The Candidate:

  • Experience of staff management and a strong knowledge and understanding of all aspects of contract management in a repairs and maintenance environment, database/systems management and online access to services.
  • An understanding of and commitment to equal opportunities and anti-discriminatory practice in both the workplace and service delivery.
  • Experience of and ability to make decisions which are informed by analysing information from customers and systems.
  • Ability to prioritise work effectively, to meet deadlines and to deal with conflicting priorities.
  • Ability to work to set standards and targets.
  • Effective time management skills
  • Ability to work on own initiative and be self-motivated and committed to providing a service to customers.
  • Evidence of a strong customer focus and ability to contribute to continuous improvement.

How to Apply:

If you are interested in our Senior Repairs and Contracts Officer opportunity, Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly;

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