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Repairs Resolution Officer
2 months ago
We are partnering with a local authority in Southwark to assist with the appointment of a Repairs Resolution Officer on a 3-month contract, with a high likelihood of extension at the client's discretion. Please submit your CV for consideration.
Rate of Pay: per hour
Key Responsibilities:
- To support the Repairs Resolution Manager in the implementation of systems, policies, and processes that encourage right-first-time service delivery.
- To investigate and respond to Stage 1 complaints made under the Council's Corporate Complaints process and Member enquiries.
- To carry out investigations in line with the Council's overall vision, values, and strategic aims, ensuring excellent customer service is delivered.
- To have direct contact with customers in the provision of a front-line complaint service, dealing with general customer queries and complex enquiries, and resolving any form of customer dissatisfaction.
- To work with the Council's contractors to provide an excellent repair service by arranging repairs and monitoring to completion at the required standard.
- To deliver specific elements of projects, e.g., work packages, and be wholly accountable for the quality and timelines of the products.
Required Experience:
- Proven and relevant experience gained in a similar role.
- Experience of communicating effectively with customers and at all levels of the organization.
- Experience of repairs and maintenance service delivery.
- Experience of responding to correspondence and drafting reports.
Important Notes:
- You should be available to work immediately or at short notice.
- You should have the right to work in the U.K.
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and are an equal opportunities employer. Unless otherwise stated, all of our roles are temporary, though opening assignments can be and often are extended by clients on a longer-term basis and can sometimes become permanent.
Important: We will interpret your application as permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. In case the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
