Senior Repairs and Contracts Officer

5 days ago

London, Greater London, United Kingdom Southwark Council Full time

About the Role

We are seeking a highly skilled and experienced Senior Repairs and Contracts Officer to join our team at Southwark Council. As a key member of our Homeownership Services team, you will be responsible for leading and managing a small team of repairs and contracts officers, ensuring the delivery of high-quality services to our residents.

Key Responsibilities

  • Lead with Precision: Manage and support the repairs and contracts officers, ensuring good governance and utilising exceptional organisational and time management skills to prioritise tasks and allocate resources effectively.
  • Communicate with Clarity: Clearly articulate requirements, providing timely status updates, and address any challenges with confidence to achieve set targets and to ensure service provision is properly controlled and monitored.
  • Inspire Your Team: Leverage strong leadership abilities to inspire and motivate your team, fostering a collaborative environment where everyone performs at their best.
  • Design for Success: Support the homeownership manager to achieve continuous improvement by reviewing the policies, procedures, and processes.
  • Multi-Tasking Maestro: Take ownership of managing your own portfolio and individual targets whilst supporting the team with Home Ownership projects.

Requirements

  • Inclusive Mindset: You're committed to fostering equal opportunities and anti-discriminatory practices, both within the workplace and to our diverse community.
  • Leadership and Expertise: You bring proven experience in staff management and a comprehensive understanding of contract management within a repairs and maintenance environment. You're well-versed in PPM, database/systems management, and enhancing online access to services.
  • Informed Decision-Making: Ability to analyse information from customers and systems empowers you to make thoughtful, informed decisions that benefit both our team and our customers.
  • Prioritisation and Focus: You excel at prioritising tasks, meeting deadlines, and managing conflicting priorities, ensuring that you deliver on your commitments.
  • Target-Driven: Working to set standards and targets motivates you to achieve outstanding results, consistently raising the bar.
  • Clear Communicator: Your excellent communication skills enable you to convey project requirements, provide updates, and address issues clearly and effectively.
  • Time Management: With your strong time management skills, you balance multiple responsibilities with ease, ensuring no detail is overlooked.
  • Proactive and Customer-Focused: You thrive when working on your own initiative, remaining self-motivated and committed to delivering exceptional service to our customers. Your focus on continuous improvement drives positive change.
  • Travel: This role requires the flexibility of travelling across various sites across the Borough.

About Southwark Council

Southwark Council is the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark's residents. We are home to over 18,300 businesses including iconic London venues such as The Shard, The Tate Modern and Borough Market along with many social enterprises and we have a young, diverse, and growing population.

At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals, and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark's communities and the council's staff to tackle racism, injustice and inequality) underpins all that we do.

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