Repairs Resolution Officer
3 months ago
**Job Description**:
**Role Purpose**
**Responsibilities**
- To act as first point of contact for residents to receive and resolve calls from internal and external customers including Raising repairs orders; variation requests, no access reports, requests for additional jobs and provide detailed advice to customer.- To undertake administrative tasks for the Repairs department: supporting the responsive repairs, work scheduling and contact centre- Monitor, chase-up and co-ordinate repair work orders until completed. Prepare progress notes, orders and relevant- Undertake data entry tasks as required and any other duties commensurate to the role as directed by the repairs management- Upkeep of system data for all responsive repair orders. Capture and resolve errors and manage exceptions as highlighted**Requirements**:
- Previous experience of working in a Contact Centre managing high call volumes- Basic knowledge of building maintenance- Administration experience within a Repairs environment- Experience working with Housing Association or Councils**Contract**
- Initial 3 to 6 month contract with the opportunity to extend- PAYE VIA UMBRELLA- Monday to Friday 9am to 5pmIf you are interested in this position
**APPLY NOW
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