Repairs Resolution Officer

6 months ago


London, United Kingdom The Maple Hotel Full time

**Responsibilities**

To coordinate operational service requests from various sources and completions for works, including the management and distribution of work instructions direct to front line operational staff and or contractors

To manage and maintain operational information in all Business Unit(s) IT systems and to maintain and operate computerised (script and pictorial) asset based systems.

To assist the Technical Team Leader with written and verbal service related technical advice which is to be given to Officers, Members, Members of the Public, Contractors, Community groups and all stakeholders on matters relating to the Business Units needs.

To coordinate with Business Unit leads on improvements, monitoring and revisions of operational schedules, programmes work systems to meet service requirements.

To create statistical information associated with service requests, delivery and failures. To identify and variances and report findings to managers.

Promote and deliver a customer centred service that is responsive to internal and external customer needs, and places resident and key stakeholders involvement at the heart of the service. To provide excellent customer care to all.

To supervise the adoption of asset and attribute information from stakeholders (internal and external) and to incorporate into the Business Units IT database.

To co-ordinate and monitor all facilities management relating works for the Business Unit.

To co-ordinate and arrange delivery of training for and development of, frontline and office based staff. Including training matrix management in conjunction with Business Unit leads.

To coordinate and organise Health and Safety (H&S) files and records. This will include management of H&S matrix in conjunction with H&S advisor, production of statistical information and liaising with managers to provide information, updates and solutions.

**Knowledge, including educational qualifications**:Demonstrate evidence of continued professional and personal development within a relevant discipline.Knowledge of front line service delivery in an operation settingWorking knowledge of MS packages at a level to compile; reports (including embedded tables),correspondence, presentations, maintaining spreadsheets, meeting arrangements.Literacy skills to compile management information, non-standard correspondence, minute and produce accurate records of meetings.Numeracy skills to compile simple statistical and financial information and undertake detailed calculations.**Experience**:Experience of working in a fast moving operational environment and how to organise and prioritise a workload.Working in a highways / technical service related environment.Understanding on how to manage manual and IT based records efficiently.Experience of operating bespoke management operating systems including Confirm

**Job Types**: Full-time, Temp to perm

**Salary**: From £18.00 per hour

**Benefits**:

- Company pension
- Free parking
- On-site parking

**Experience**:

- local authorty: 2 years (required)
- Repairs Resolution Officer: 5 years (required)
- customer service: 5 years (required)

Work Location: In person


  • Complaints Officer

    6 months ago


    London, United Kingdom Cleantech People Full time

    **What's involved with this role**: **Job Ref: Southwark RQ1257644** **_Hybrid working_** The Repairs team requires a Repairs Resolution Officer/Complaints Officer to investigate and respond to stage one complaints and membe'rs enquiries. It is essential that you have exceptional customer service, along with previous experience of repairs and/or...


  • London, United Kingdom MMP Consultancy Full time

    MMP Consultancy are looking to recruit a Repairs Resolution Officer on a Temporary Basis based in South East London. - Have direct contact with customers either by telephone or face to face - deal with general queries and enquiries, and resolve any form of customer dissatisfaction - Monitor the implementation of decisions and recommendations arising from...


  • London, United Kingdom step stone media Full time

    **Responsibilities** 1. To coordinate operational service requests from various sources and completions for works, including the management and distribution of work instructions direct to front line operational staff and or contractors 2. To manage and maintain operational information in all Business Unit(s) IT systems and to maintain and operate...


  • London, United Kingdom Ritz Farringdon Full time

    **Responsibilities** To coordinate operational service requests from various sources and completions for works, including the management and distribution of work instructions direct to front line operational staff and or contractors To manage and maintain operational information in all Business Unit(s) IT systems and to maintain and operate computerised...


  • London, United Kingdom The Maple Hotel Full time

    **Responsibilities** To coordinate operational service requests from various sources and completions for works, including the management and distribution of work instructions direct to front line operational staff and or contractors To manage and maintain operational information in all Business Unit(s) IT systems and to maintain and operate computerised...


  • London, United Kingdom dva social care Full time

    **Responsibilities** To coordinate operational service requests from various sources and completions for works, including the management and distribution of work instructions direct to front line operational staff and or contractors To manage and maintain operational information in all Business Unit(s) IT systems and to maintain and operate computerised...


  • London, United Kingdom Flicky Pubs Ltd Full time

    **Responsibilities** To coordinate operational service requests from various sources and completions for works, including the management and distribution of work instructions direct to front line operational staff and or contractors To manage and maintain operational information in all Business Unit(s) IT systems and to maintain and operate computerised...


  • London, Greater London, United Kingdom Carrington West Full time

    Housing Resolution Officer£21.71 per hour (Inside IR35)3 MonthsThe successful Housing Resolution Officers will be responsible for answering queries on the phone related to Council wide inquiries within housing services.The ideal candidate will preferably have experience working in a call centre environment, and the ability to work to performance and quality...


  • London, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Role Purpose** **Responsibilities** - To act as first point of contact for residents to receive and resolve calls from internal and external customers including Raising repairs orders; variation requests, no access reports, requests for additional jobs and provide detailed advice to customer.- To undertake administrative tasks for the...

  • Family Law Solicitor

    1 month ago


    London, Greater London, United Kingdom Resolution Full time

    We are seeking a highly skilled Family Law Solicitor to join our team in Central London.This is a full-time role that involves providing exceptional services to our clients, including litigation, mediation, and collaborative law.You will work closely with our directors and associates to deliver high-quality results and contribute to the growth of our...


  • London, Greater London, United Kingdom TRI Consulting Ltd Full time

    A housing association is seeking a Repairs Officer on a temporary basis to assist with responsive repairs for residents.Key Responsibilities:Assist with the progression and completion of day-to-day repairs with urgency to ensure timely resolution.Review and accept quotes, checking for reasonableness and accuracy.Communicate with internal and external...


  • South East London, United Kingdom CV-Library Full time

    Role Purpose  Act as the first point of contact for residents contacting Lewisham via different channels (Telephone and email) to report repair issues to their homes. To provide an effective, flexible and comprehensive administrative support service for the Responsive Repairs Service. Responsibilities  To act as first point of contact for...


  • London, Greater London, United Kingdom Resolution Full time

    Family Law Solicitor RoleWe are seeking an enthusiastic and experienced Family Law Solicitor to join our expanding practice at Resolution.The ideal candidate will have a good knowledge of all aspects of privately-funded family law and be able to handle a wide variety of cases including matrimonial, divorce, financial disputes and private children matters.We...

  • Business Officer

    6 months ago


    London, United Kingdom Novax Recruitment Ltd Full time

    **Business Officer / Resolutions** **Newham** **£24-£26 P/H (Umbrella)** **3 Months +** **Office based 5 days per week** We are currently looking for a experienced Business Officer / Resolutions to investigate and respond to all Member Enquiries, Stage 1, stage 2 complaints and Housing Ombudsman cases. **Experience needed** - Experience of working in...


  • London, United Kingdom Colbern Limited Full time

    717586-3219-2499 12.4 Complaints Resolution Officer Newham Contract £20.44 per hour Our client is looking for an experienced Complaints Resolution Officer. RMS Complaints Resolution Officer 1. To be responsible for dealing effectively with the corporate complaints, Members enquiries and Ombudsman enquiries. 2. To work as part of a team to deliver high...


  • London, United Kingdom Akton Recruitment Full time

    **Complaints Resolution Officer** **Newham** **Job Role** To be responsible for dealing effectively with the corporate complaints, Members enquiries and Ombudsman enquiries. To work as part of a team to deliver high quality responses to customers complaints and enquiries. To develop and maintain good relations with service areas and partner...

  • Evaluation Research

    6 months ago


    London, United Kingdom NHS Resolution Full time

    We have been granted permission to use the Employment Service's "Positive about Disabled People" symbol. Any applicant with a disability who meets the minimum specification for the post as set out in the person specification is guaranteed an interview. For those that wish to work from home, we ask that you check you are able to access an average internet...


  • London, United Kingdom NHS Resolution Full time

    You will join a Digital Communications team which supports the delivery of external and internal digital communications projects across the organisation. The post holder will use their experience in graphic design and digital content creation to deliver and co-ordinate digital projects and campaigns helping our organisation meet our corporate priorities,...


  • London, Greater London, United Kingdom TRI Consulting Ltd Full time

    Role OverviewWe are seeking a skilled Repairs Officer to join our team on a temporary basis, working closely with our residents and colleagues to deliver high-quality repairs services.About the RoleThis office-based position involves assisting with the progression and completion of day-to-day responsive repairs, ensuring timely and cost-effective resolution...

  • Call Centre Agent

    5 months ago


    London, United Kingdom The Hyde Group Full time

    **London Bridge** **Up to £25,500** Hyde is looking to recruit a Call Centre Agent (Repairs). Internally you will be known as a Customer Liaison Officer. Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos...