Repairs Resolution Officer
8 months ago
MMP Consultancy are looking to recruit a Repairs Resolution Officer on a Temporary Basis based in South East London.
- Have direct contact with customers either by telephone or face to face - deal with general queries and enquiries, and resolve any form of customer dissatisfaction
- Monitor the implementation of decisions and recommendations arising from complaint investigations.
- To ensure that compensation awards are considered and paid in appropriate cases.
- Build relationships between customers / contractors and other third parties with the aim of delivering continuous improvement and enhancing the culture of 'right first time' service delivery.
- Arrange repairs and work with the contractors to ensure that they are completed to the required standard within agreed timescales and to the satisfaction of the complainant.
- Provide specialist advice and assistance to customers in respect of the Complaints Procedure.
- Deliver specific elements of projects, create and manage project plans and manage the budgets for allocated small projects.
- To ensure that all investigations are carried out in accordance with the Council's Equality and Diversity Policy and works towards the priorities set out in the Race Equalities scheme.
- Undertake any other duties commensurate with the level and grade of the post as may be requested from time to time.
Experience Required
- Previous experience of working with a Housing Association / Local Authority or Maintenance Contractor in either a Scheduling or Customer Service capacity
- Excellent communicator, with strong organisational skills
- Proficient IT skills including use of Microsoft Excel and Word
- Proven background in a customer service focused environment
- Experience of using database systems (Connect / Northgate / DRS)
- Construction related knowledge
-
Complaints Officer
6 months ago
London, United Kingdom Cleantech People Full time**What's involved with this role**: **Job Ref: Southwark RQ1257644** **_Hybrid working_** The Repairs team requires a Repairs Resolution Officer/Complaints Officer to investigate and respond to stage one complaints and membe'rs enquiries. It is essential that you have exceptional customer service, along with previous experience of repairs and/or...
-
Repairs Resolution Officer
6 months ago
London, United Kingdom step stone media Full time**Responsibilities** 1. To coordinate operational service requests from various sources and completions for works, including the management and distribution of work instructions direct to front line operational staff and or contractors 2. To manage and maintain operational information in all Business Unit(s) IT systems and to maintain and operate...
-
Repairs Resolution Officer
6 months ago
London, United Kingdom The Maple Hotel Full time**Responsibilities** To coordinate operational service requests from various sources and completions for works, including the management and distribution of work instructions direct to front line operational staff and or contractors To manage and maintain operational information in all Business Unit(s) IT systems and to maintain and operate computerised...
-
Repairs Resolution Officer
6 months ago
London, United Kingdom The Maple Hotel Full time**Responsibilities** To coordinate operational service requests from various sources and completions for works, including the management and distribution of work instructions direct to front line operational staff and or contractors To manage and maintain operational information in all Business Unit(s) IT systems and to maintain and operate computerised...
-
Repairs Resolution Officer
6 months ago
London, United Kingdom Ritz Farringdon Full time**Responsibilities** To coordinate operational service requests from various sources and completions for works, including the management and distribution of work instructions direct to front line operational staff and or contractors To manage and maintain operational information in all Business Unit(s) IT systems and to maintain and operate computerised...
-
Repairs Resolution Officer
6 months ago
London, United Kingdom dva social care Full time**Responsibilities** To coordinate operational service requests from various sources and completions for works, including the management and distribution of work instructions direct to front line operational staff and or contractors To manage and maintain operational information in all Business Unit(s) IT systems and to maintain and operate computerised...
-
Repairs Resolution Officer
6 months ago
London, United Kingdom Flicky Pubs Ltd Full time**Responsibilities** To coordinate operational service requests from various sources and completions for works, including the management and distribution of work instructions direct to front line operational staff and or contractors To manage and maintain operational information in all Business Unit(s) IT systems and to maintain and operate computerised...
-
Housing Resolution Officer
1 month ago
London, Greater London, United Kingdom Carrington West Full timeHousing Resolution Officer£21.71 per hour (Inside IR35)3 MonthsThe successful Housing Resolution Officers will be responsible for answering queries on the phone related to Council wide inquiries within housing services.The ideal candidate will preferably have experience working in a call centre environment, and the ability to work to performance and quality...
-
Repairs Resolution Officer
6 months ago
London, United Kingdom Pertemps Network Group Full time**Job Description**: **Role Purpose** **Responsibilities** - To act as first point of contact for residents to receive and resolve calls from internal and external customers including Raising repairs orders; variation requests, no access reports, requests for additional jobs and provide detailed advice to customer.- To undertake administrative tasks for the...
-
Family Law Solicitor
1 month ago
London, Greater London, United Kingdom Resolution Full timeWe are seeking a highly skilled Family Law Solicitor to join our team in Central London.This is a full-time role that involves providing exceptional services to our clients, including litigation, mediation, and collaborative law.You will work closely with our directors and associates to deliver high-quality results and contribute to the growth of our...
-
Housing Repairs Officer
4 weeks ago
London, Greater London, United Kingdom TRI Consulting Ltd Full timeA housing association is seeking a Repairs Officer on a temporary basis to assist with responsive repairs for residents.Key Responsibilities:Assist with the progression and completion of day-to-day repairs with urgency to ensure timely resolution.Review and accept quotes, checking for reasonableness and accuracy.Communicate with internal and external...
-
Repairs Resolution Officer
24 hours ago
South East London, United Kingdom CV-Library Full timeRole Purpose Act as the first point of contact for residents contacting Lewisham via different channels (Telephone and email) to report repair issues to their homes. To provide an effective, flexible and comprehensive administrative support service for the Responsive Repairs Service. Responsibilities To act as first point of contact for...
-
Experienced Family Law Solicitor Wanted
4 weeks ago
London, Greater London, United Kingdom Resolution Full timeFamily Law Solicitor RoleWe are seeking an enthusiastic and experienced Family Law Solicitor to join our expanding practice at Resolution.The ideal candidate will have a good knowledge of all aspects of privately-funded family law and be able to handle a wide variety of cases including matrimonial, divorce, financial disputes and private children matters.We...
-
Business Officer
6 months ago
London, United Kingdom Novax Recruitment Ltd Full time**Business Officer / Resolutions** **Newham** **£24-£26 P/H (Umbrella)** **3 Months +** **Office based 5 days per week** We are currently looking for a experienced Business Officer / Resolutions to investigate and respond to all Member Enquiries, Stage 1, stage 2 complaints and Housing Ombudsman cases. **Experience needed** - Experience of working in...
-
Complaints Resolution Officer
5 months ago
London, United Kingdom Colbern Limited Full time717586-3219-2499 12.4 Complaints Resolution Officer Newham Contract £20.44 per hour Our client is looking for an experienced Complaints Resolution Officer. RMS Complaints Resolution Officer 1. To be responsible for dealing effectively with the corporate complaints, Members enquiries and Ombudsman enquiries. 2. To work as part of a team to deliver high...
-
Complaints Resolution Officer
7 months ago
London, United Kingdom Akton Recruitment Full time**Complaints Resolution Officer** **Newham** **Job Role** To be responsible for dealing effectively with the corporate complaints, Members enquiries and Ombudsman enquiries. To work as part of a team to deliver high quality responses to customers complaints and enquiries. To develop and maintain good relations with service areas and partner...
-
Evaluation Research
6 months ago
London, United Kingdom NHS Resolution Full timeWe have been granted permission to use the Employment Service's "Positive about Disabled People" symbol. Any applicant with a disability who meets the minimum specification for the post as set out in the person specification is guaranteed an interview. For those that wish to work from home, we ask that you check you are able to access an average internet...
-
Repairs Professional
1 week ago
London, Greater London, United Kingdom TRI Consulting Ltd Full timeRole OverviewWe are seeking a skilled Repairs Officer to join our team on a temporary basis, working closely with our residents and colleagues to deliver high-quality repairs services.About the RoleThis office-based position involves assisting with the progression and completion of day-to-day responsive repairs, ensuring timely and cost-effective resolution...
-
Digital Content and Channels Executive
6 months ago
London, United Kingdom NHS Resolution Full timeYou will join a Digital Communications team which supports the delivery of external and internal digital communications projects across the organisation. The post holder will use their experience in graphic design and digital content creation to deliver and co-ordinate digital projects and campaigns helping our organisation meet our corporate priorities,...
-
Call Centre Agent
5 months ago
London, United Kingdom The Hyde Group Full time**London Bridge** **Up to £25,500** Hyde is looking to recruit a Call Centre Agent (Repairs). Internally you will be known as a Customer Liaison Officer. Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos...