Gym 108 Duty Manager

4 weeks ago

Sindlesham, United Kingdom Nirvana Spa & Leisure Ltd Full time

Nirvana Spa is a leading destination spa offering unique facilities in beautiful surroundings.

Based in Wokingham, Berkshire, we are a well-established family run business. Our success is driven by our dedicated, professional and friendly team providing exceptional service.

Overall Aim of the Role

As the Duty Manager you will be directly responsible for the Fitness Club whilst on shift. You will be responsible for both the presentation of the facility and the performance of all staff, primarily focused on the delivery of service excellence. In addition, you will also be responsible for managing a small team of staff who operate our Café Bar.

(We reserve the right to close this vacancy early should a suitable candidate be found.)

What you’ll do:

Key responsibilities of this role will include:

  • Continually review the presentation of the Club assisting the Housekeeping Manager in the performance management of their team.
  • Act as the focal point for all customer comments.
  • Positively deal with all customer complaints following agreed procedure for remedial compensation.
  • To have a proactive approach and ‘can do’ attitude to resolve all issues ensuring the presentation of the Club is consistently maintained throughout our operating hours.
  • Manage the day-to-day Health & Safety of both the facility and staff in line with the Nirvana Spa Health & Safety policy.
  • Be qualified to carry out all aspects of First Aid for both staff and customers.
  • Have the knowledge and experience to work in all departments
  • Assist the maintenance team in dealing with all day to day issues ensuring that there is clear communication to both staff and customers.
  • Monitor the capacity of the Club communicating all issues to the Club Manager.
  • To manage and motivate staff in all departments to deliver service excellence at all times.
  • Lead and support the process of replying to customer feedback, demonstrating a solution orientated attitude to resolving issues.
  • Support the Sales team in the recruitment of new members.
  • To cash and reconcile all tills on a daily basis.
  • Actively monitor and manage the phone system ensuring there are adequate agents available to meet business levels.
  • In the event of an emergency situation co-ordinate all actions in line with procedure.
  • Manage daily sickness calls for all departments.

Who you’ll be:

The successful applicant will be able to demonstrate:

  • Team player with a flexible and adaptable approach to work
  • Highly motivated and enthusiastic with the ability to motivate others
  • Excellent organisational skills with the ability to work under pressure
  • Be solution orientated with a “can do” attitude
  • Confident in decision making
  • Strong communication and interpersonal skills
  • High level of professionalism

What we’ll offer you:

We offer an attractive benefits package which includes:

  • Life Assurance (4 x Annual Salary)
  • Medical Cash plan*
  • Contributory Company Pension Scheme
  • Membership to Nirvana Spa & Gym 108
  • Discounts on selected products
  • Annual Flu Vaccine
  • Company sick pay *
  • Free on-site parking
  • Paid breaks
  • Company uniform provided

(* upon successful completion of probationary period)

Equal Opportunities

Nirvana Spa and Leisure Ltd recognises that discrimination in the workplace in any form is unacceptable and in most cases unlawful. We have therefore adopted an Equal Opportunities Policy to ensure that all job applicants and employees are treated fairly and without favour or prejudice. We are committed to applying this policy throughout all areas of employment, recruitment and selection, training, development and promotion. In all situations, people will be judged solely on merit or ability.

We will ensure that no job applicant or employee receives less favourable treatment on the grounds of race, colour, nationality, ethnic, or national origin, sex, marital status, sexual orientation, disability, political opinion/affiliation, age, religion or belief. Our application form will be as simple and straight forward as possible and we will not ask for unnecessary information. Interview questions will be related to the requirements of the job and we will not seek irrelevant qualifications. Applicants will be short listed/selected solely on the basis of capability.


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