Data Center Operation Manager
2 months ago
Amazon Web Services (AWS) is a fast-paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations and drive vision to take AWS Data Center Operations to the next level.
We are looking for a Data Center Operation Manager with experience in people leadership, technical support, and datacenter operations, which covers the scope of capacity planning, rack delivery, installation, decommission, and incident management. As the Data Center Operation Manager, you will lead a team of data center technicians and manage one or more physical sites within an AWS region.
This role is responsible for building and managing a team of 7x24 operations to provide overall datacenter support for server and network equipment. The successful candidate is expected to be a fast learner or act as a subject matter expert across all aspects of data center operations.
Key job responsibilities
- Hire, develop, build, and manage a team of Data Center Technicians, including the management of individual and team performance.
- Lead and supervise the team to be responsible for maintaining and troubleshooting system, hardware, and network device issues.
- Ensure effective and efficient management of data center operations, including ticket queue management, 7/24 shift arrangements, and hardware logistics.
- Inspire and guide improvement in team processes, technology innovation, and automation.
- Ensure all operational KPIs and metrics are being measured and met.
- Manage outage by severity level and act as the call leader.
- Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience.
About the team
AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
About AWS
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture: Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth: We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance: We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Minimum Requirements
- 5+ years of people management experience.
- 5+ years of experience in managing an IT environment.
- In-depth knowledge and experience of change, problem, and incident management.
- Demonstrated communication skill in presentation, open discussion, and team coaching.
- Understanding of Financial budgeting, Capex, and Opex concepts.
- Cumulative experience in Data Center Operations or similar roles in a mission-critical environment.
- Cumulative experience with information technology infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, cabling, and IT service delivery principles and best practices.
- Project Management skill.
- Capacity planning and budgetary experience.
- Experience in Safety and Security measures.
- Fluent in Korean and English.
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