Employee Services Support Officer

2 months ago

Blackpool, United Kingdom Lancashire Teaching Hospitals Full time

Job overview

Do you enjoy delivering a high quality customer service to people, are you enthusiastic and proactive? If Yes this role could be fore you

We are looking for a proactive and enthusiastic administrator to to join our Payroll Department at Blackpool Victoria Hospital . In this role, you will be responsible for providing excellent customer service to our clients, and assisting employees with payroll enquiries and directing calls to the relevant teams solving any issues they may have. You will also assist in a range of administrative duties and supporting our payroll officers.

We don't need you to have significant administration experience as training and support will be provided, we looking for a candidate who is bold, enthusiastic and cares about customer experience. As a member of our team you will have excellent customer relationship, communication and organisational skills and wants to learn more about payroll by working as a team to manage a collective workload. You will be an enthusiastic team player that relishes a challenge and thrives in a busy environment.

Main duties of the job

It's fair to say this job is varied and will keep you on your toes. You will support the Payroll Department by receiving and answering queries from our clients. 

As part of this role, you will engage with a range of the NHS workforce through various channels including telephone, email and self-service requests, excellent customer service is one of the key qualities in our team.

Ensuring excellent customer service is a key driver in this role, your input will have a major influence on each employee experience.

Using the national ESR HR/Payroll System, you'll manage and process a wide range of pay affecting data, support will be available to assist you with prioritising your work and developing your potential.

We do everything as a team, so you will help with the development and implementation of new initiatives within the payroll service .

Working for our organisation

We are not going to shy away from saying this is ideally a job for someone who thrives in a fast-paced environment. We're busy, working often to tight timescales and juggling multiple priorities - but for the right candidate, we know this will make the role even more exciting for you.

So what can we offer you? You will join a very strong and dedicated team who work hard together and have fun along the way.

The satisfaction of knowing you played your part in helping the NHS workforce to look after patients is what will drive you the most. We will help you develop your skills, give you opportunities to try new things and we actively encourage you to challenge us to constantly review what we do, our processes and approaches.

Detailed job description and main responsibilities

Undertake training to develop a detailed knowledge of complex and varied terms and conditions of employment (i.e. Agenda for Change and local terms and conditions of employment) in order to ensure correct application in relation to employee records and payments. Where complex queries are received, the post holder will evaluate and allocate requests to Payroll Officers responsible for the specified area of the business. 

Respond to all enquiries either written or verbal in a professional, courteous and timely manner.

Assist departmental Team Leaders by sorting, processing and inputting payment data into the Electronic Staff Record accurately and within specified deadlines.

Maintain a strong working relationship with Trust contacts and internal teams to ensure the smooth delivery of a professional service with the primary focus of achieving a high level of customer satisfaction.

Person specification

Qualifications and Education

Essential criteria

Minimum of 5 GSCE passes at grade C including Maths and English Language or NVQ level two or equivalent experience

Knowledge and Experience

Essential criteria

Understanding of security and Health and safety issues Working knowledge of computer input, email and the use of spreadsheets

Desirable criteria

Working knowledge of payroll screens and transfer facilities within the H.R. system Knowledge of NHS conditions and pay procedures or relevant statutory legislation

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