Managed Services Administrator

2 months ago


Kirkintilloch, East Dunbartonshire, United Kingdom Exchange Communications Full time

Exchange Communications it the UK’s leading supplier of smart, in-building cellular solutions. It is a forward-thinking tech business with more than 30 years at the forefront of the industry, who enables its clients to benefit from highly connected buildings that supports their operational requirements and driving forward their connectivity making it fit for the future.


Exchange Communications are currently recruiting for an experienced, enthusiastic, and enterprising individual to join our dedicated Managed Services team. You will be part of a team responsible for the first line support to our business customers. This role will encompass customer service and administration tasks, with the candidate being responsible for the delivery of orders, logging of fault incidents and following through to resolution and processing monthly billing. You will be expected to deliver a high standard of customer service to our existing and growing customer base through efficient handling of each query and solution provided.


What you'll need


  • Minimum 1 years’ experience working within a telecoms managed service provider.
  • Proven track record of delivering exceptional customer service in a managed service role.
  • Experience in managing faults, communicating with carriers, working to SLA’s, billing, IP and hosted telephony is essential.
  • Experience in Salesforce and Ability preferred.
  • Competent IT skills, proficiency in excel required.
  • Have a professional telephone manner, a proficiency in English.
  • Have excellent interpersonal skills.
  • Be motivated, a self-starter and team player.
  • Attention to accuracy and detail.
  • Ability to prioritise and time management.
  • Competent decision maker.


What you will be doing


  • Provisioning of fixed line install and transfers of PSTN, ISDN2, ISDN30, data connectivity, ADSL, FTTC and FTTP as well as Inbound and outbound voice products, IP telephony and hosted telephony.
  • Placing customer orders, this will involve liaising with customers and network providers to ensure smooth and efficient delivery of our products and services.
  • Aptitude to manage faults incidents from 1stline support through to resolution, logging to carriers and bring to resolution within service level agreement whilst providing regular customer updates.
  • Ensure full knowledge of company portfolio, products and services are attained to order to prepare customer quotations and assist the sales team secure new business.
  • Support and assist the sales and bid teams with quotes, pricing, solutions when required.
  • Maintain company database accurately logging all orders, faults, and quotes on the CRM system.
  • Prepare monthly billing accurately liaising with the Finance team to ensure correctly executed.
  • Actively engage with other teams and senior management to discuss solutions, new business ideas, key analysis of MS services provided.


Competences


  • Confidentiality.
  • Business Acumen.
  • Team Player.
  • Decision Making.
  • Commercial Awareness.
  • Communication.
  • Responsibility.
  • Analytical.
  • Planning & Time Management.
  • Meeting Deadlines.


  • Kirkintilloch, East Dunbartonshire, United Kingdom Exchange Communications ltd Full time

    We're seeking a talented individual to join our Managed Services team as a Managed Services Operations Manager. This is a fantastic opportunity for someone looking to take their career to the next level and lead our team to deliver exceptional results.About the RoleThe successful candidate will be responsible for overseeing the day-to-day operations of our...


  • Kirkintilloch, East Dunbartonshire, United Kingdom East Dunbartonshire Council Full time

    Job Description:">The Housing Policy Lead will lead a team of operatives, squad leaders, and shift planners in daily frontline services such as street cleansing and grounds maintenance. This role requires strong leadership and management skills, as well as the ability to work collaboratively with other teams and stakeholders.">Key...


  • Kirkintilloch, East Dunbartonshire, United Kingdom NHS National Services Scotland Full time

    The successful candidate will be responsible for overseeing the nursing aspects of the Community Mental Health Team (CMHT). This will include providing clinical leadership, supervising junior staff, and guiding students in their professional development. It is essential to have strong communication skills, a deep understanding of mental health conditions,...


  • Kirkintilloch, East Dunbartonshire, United Kingdom East Dunbartonshire Leisure & Culture Trust Full time

    Job Title:Client Services LeadAbout Us:East Dunbartonshire Leisure and Culture Trust is a leading organization in the libraries sector, committed to delivering exceptional public library services.Job Description:We are seeking a highly skilled Part-Time Library Services Team Leader to join our team. As a key member of our Cultural Services team, you will...


  • Kirkintilloch, East Dunbartonshire, United Kingdom East Dunbartonshire Council Full time

    About Our TeamOur care team at East Dunbartonshire Council is dedicated to providing the best possible care and support to our customers. We are seeking a highly skilled and experienced Senior Carer to join our team and contribute to our mission.Job OverviewThis is an exciting opportunity to join our care team as a Senior Carer. You will be responsible for...


  • Kirkintilloch, East Dunbartonshire, United Kingdom Deafblind Scotland Full time

    Job Title: Customer Service LiaisonAbout the Role:The successful candidate will be working as a liaison between Deafblind Scotland and the deafblind community, enabling them to live a full and independent life. This role requires strong communication skills, both written and verbal, as you will be making phone calls, writing letters, and completing forms on...


  • Kirkintilloch, East Dunbartonshire, United Kingdom NHS National Services Scotland Full time

    National Health Service (NHS) Scotland is a leading provider of healthcare services, with a commitment to delivering high-quality care to our communities. As a Band 6 Charge Nurse, you will play a key role in leading the nursing team and providing expert clinical guidance to colleagues.The successful candidate will have a strong understanding of mental...


  • Kirkintilloch, East Dunbartonshire, United Kingdom NHS National Services Scotland Full time

    NHS National Services Scotland is a leading healthcare provider in the UK, employing thousands of staff across various clinical and non-clinical roles. We deliver high-quality services to over 1.2 million people through our acute hospital, primary, community, and mental health care programs.This permanent, full-time position requires 37 hours of work per...

  • Clinical Lead Nurse

    1 week ago


    Kirkintilloch, East Dunbartonshire, United Kingdom NHS National Services Scotland Full time

    NHS National Services Scotland is one of the largest healthcare providers in the UK, employing around 40,000 staff across various clinical and non-clinical professions. We deliver a wide range of services to over 1.2 million people, including acute hospital, primary, community, and mental health care.This is a permanent, full-time position of 37 hours per...


  • Kirkintilloch, East Dunbartonshire, United Kingdom NHS National Services Scotland Full time

    We are seeking a highly skilled and dedicated individual to join our team as a Band 6 Charge Nurse in the Community Mental Health Team (CMHT). In this role, you will lead clinical teams, manage staff, and provide guidance to junior colleagues. Your expertise in low-level psychological therapies will be invaluable in supporting individuals with severe mental...

  • Senior Manager

    2 weeks ago


    Kirkintilloch, East Dunbartonshire, United Kingdom People Solutions Full time

    About the RoleWe are seeking an experienced Senior Manager to lead our Motoring Department. This is a fantastic opportunity for a motivated individual to take on a challenging role and drive business growth.As a key member of our team, you will be responsible for managing a team of professionals and overseeing daily operations. Your primary objective will be...


  • Kirkintilloch, East Dunbartonshire, United Kingdom CareTech Group Full time

    About the RoleThis is an excellent opportunity for an ambitious and dedicated individual to join our team as a Registered Manager in a residential children's home. As part of our commitment to providing exceptional care and support, we offer a competitive salary package, including a base salary of £46,331.46 per annum, plus an achievable £5,000 OTE bonus....


  • Kirkintilloch, East Dunbartonshire, United Kingdom Four Seasons Health Care Group Full time

    Job DescriptionWe are seeking a highly motivated and empathetic Care Assistant to join our team. In this rewarding role, you will provide person-centred care services to residents, promoting their dignity, respect, and well-being.About UsFour Seasons Health Care Group is a leading provider of healthcare services, committed to delivering high-quality care and...


  • Kirkintilloch, East Dunbartonshire, United Kingdom CareTech Group Full time

    What We OfferWe offer a range of benefits, including:Competitive salary and bonus scheme.Comprehensive induction training and ongoing professional development opportunities.A supportive and collaborative work environment.The chance to make a real difference in the lives of young people.RequirementsTo be successful in this role, you will need:SQF Level 9...


  • Kirkintilloch, East Dunbartonshire, United Kingdom People Solutions Full time

    About the RoleWe are seeking a Senior Operations Manager to lead our Motoring Centre in Kirkintilloch. This is a fantastic opportunity to take on a senior role with a full-time permanent position.The successful candidate will be responsible for overseeing daily operations, ensuring excellent customer service, and driving business growth.Key...


  • Kirkintilloch, East Dunbartonshire, United Kingdom CareTech Group Full time

    Role OverviewWe are seeking a highly skilled and experienced Registered Manager to lead our residential children's service in Kirkintilloch. The successful candidate will be responsible for ensuring the delivery of high-quality care and support to young people, promoting their well-being, and maintaining a safe and nurturing environment.


  • Kirkintilloch, East Dunbartonshire, United Kingdom Deafblind Scotland Full time

    **Job Overview**We are seeking a Part-time Visitor Centre Specialist to join our team at Deafblind Scotland. This role is an excellent opportunity for individuals who want to make a difference in the lives of adults living with dual sensory impairment.The successful candidate will work as a Guide Communicator, enabling service users to live as full and...

  • Social Worker

    1 month ago


    Kirkintilloch, East Dunbartonshire, United Kingdom Scoraig Full time

    Are you a dedicated professional looking for a challenging and rewarding role in mental health social work?About the RoleWe are seeking an enthusiastic and motivated individual to join our Social Work Mental Health Team in Kirkintilloch.As a key member of our team, you will be responsible for delivering community care duties and contributing to complex care...


  • Kirkintilloch, East Dunbartonshire, United Kingdom People Solutions Full time

    About the RolePeople Solutions is currently recruiting for a Senior Team Member to join our Motoring Centre team on a full-time permanent basis. This is an exciting opportunity to take on a leadership role and make a real impact on our business.The successful candidate will be responsible for leading and managing a team of staff, developing and implementing...


  • Kirkintilloch, East Dunbartonshire, United Kingdom Scoraig Full time

    Job DescriptionLocation: East Dunbartonshire, ScotlandSalary: £39,235.35 - £44,509.31 per yearAbout the RoleThis is an exciting opportunity to join our team as a social worker providing care and support services to adults in East Dunbartonshire.We are looking for a suitably experienced professional who can undertake needs-led assessments, devise...