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Programme Administrator

1 month ago

City Of London UK, Central London, United Kingdom London Business School Full time

The Role

London Business School are looking for a Programme Administrator (cross-programme) to join Degree Education on a permanent basis.


You will be working in a cross-programme role, supporting the delivery of all degree programmes, assisting the Programme Managers, Senior Managers and Programme Directors. Student relationships are key in this role, and you’ll meet a hugely diverse student body from many different backgrounds and countries.


As part of the wider Degree Programmes division, you will be part of a supportive and hard-working team, in an environment where everyone is encouraged to constantly generate ideas and improve our service to the students.


Please note, due to the nature of our programmes, the role requires some out of hours working in evenings and weekends. Time off in lieu is given for these hours.


Main Responsibilities


  • Support with office management, including ordering of stationery, providing meeting support, event organisation, stocking kitchen etc.
  • Provide administrative support to the Programme Team in the organisation of Programme events and activities where additional delivery support is required (e.g. including but not limited to Orientation, exchange activities, speaker events, Congregation, Exam board).
  • Provide a first point of contact service to students and other stakeholders, responding in a professional and timely manner to address queries or escalate as required to ensure effective resolution.
  • Contribute to the development of the student experience through engaging and interacting with our students on a day-to-day basis, attending events and building effective working relationships with the students.


Who we are looking for


  • Experience of providing an outstanding level of customer service
  • Proficient in commonly used IT packages such as Microsoft Word, Excel, and database management systems.
  • Excellent interpersonal and relationship skills and the ability to address a variety of stakeholders.
  • Excellent organisation skills and meticulous attention to detail
  • A team player who can work collaboratively, and takes ownership and responsibility for their work
  • Displays a proactive approach to tasks, suggesting improvements and solutions
  • A good understanding of project timelines.


Why London Business School


London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location.


What you can expect from us


  • Generous annual leave of 27 days plus extra between Christmas and New Year
  • Automatic enrolment to a fantastic workplace pension scheme
  • Free onsite gym and swimming pool
  • Amazing range of professional development to support your career path
  • Enhanced cycle to work scheme
  • Wellbeing offering to support your physical, mental and financial health
  • Up to 5 days volunteering leave
  • Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill.


Our commitment to driving inclusion and belonging

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.


Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying.


Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.


Closing Date: 15th August 2024