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MBA Student Experience Manager

4 months ago

City Of London UK, Central London, United Kingdom London Business School Full time

The Role

London Business School are seeking a MBA Student Experience Manager to join Degree Education on a permanent basis. You will support the overall student experience with particular focus on engaging with the class to ensure that every student receives effective, professional and personalised support and guidance.


The Student Experience Manager will deliver high quality, knowledgeable and timely information to engage all students in key decision-points throughout the flexible programme. You will be working within a team of Student Experience and Programme Delivery Managers and supported by a team of Programme Administrators, in assisting the Programme Director and Senior Team in the overall direction, development and delivery of the MBA programme as well as the provision of high quality student support and an exceptional student experience.


Main Responsibilities


  • Act as a dedicated point of contact for two streams of the MBA class, for both first and second year students.
  • Provide student advice and support in a timely, responsive and professional manner both face-to-face and via phone/email.
  • Work with the team of Student Experience Managers and Senior Managers to develop and deliver a programme of targeted inclusive student activities, to ensure relationship building within the stream and between students and the MBA programme team.
  • Respond to student feedback you receive by working with the comms team members to address any communication plans and content to meet students needs accordingly.
  • You will work with a team of Programme Administrators on various projects, this role will directly line manage one Programme Administrator.


Who we are looking for


  • Excellent stakeholder engagement skills with experience managing a large range of different stakeholders.
  • Experience using software to extract, analyse and report on data, in particular Microsoft Excel.
  • Sound project management skills and budget management experience.
  • Exceptional organisation skills with a meticulous attention to detail.
  • Strong analytical and problem solving skills.


Why London Business School


London Business School: a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location.


What you can expect from us


  • Generous annual leave of 27 days plus extra between Christmas and New Year
  • Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution)
  • Free onsite gym and swimming pool
  • Amazing range of professional development to support your career path
  • Enhanced cycle to work scheme
  • Wellbeing offering to support your physical, mental and financial health
  • Up to 5 days volunteering leave/paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill.


Our commitment to driving inclusion and belonging

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.


Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.


Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying


Closing Date – 31st July 2024