It Help Desk/Service Desk Engineer
1 month ago
Who we are looking for A Service Desk Engineer, who will hold a key role in supporting our IT operations at our various sites.
We are a technical IT team and our goal is to ensure that our employees have the technology resources they require to perform their roles.
You will be knowledgeable and have a genuine interest in all things PC and software related.
If you can fix it, great, if not, no need to worry, you will have all the support you need to drive resolution.
The day to day work is interesting, challenging and can be fast paced amidst a hardworking and delivery focused company ethos.
We provide a manned Service Desk function between Mondays to Friday, between the hours of 08:30 – 17:00.
Strong interpersonal and customer service skills.
Commercial experience working in a service management function.
Working IT knowledge.
Ensuring that phone calls and emails are dealt with promptly to provide the best possible service to the Business.
Providing remote support and fixes.
Providing administrative support to ensure systems are maintained and escalating any resulting issues.
Maintaining and administering user accounts, ensuring users only have access to what they require in order to fulfil their roles.
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