Technical Service Desk Engineer
3 weeks ago
Join our dynamic team at bet365 as a Technical Service Desk Engineer As a key member of our technical operations, you will play a vital role in supporting our IT infrastructure and ensuring seamless service delivery.
About the Role:
As a Technical Service Desk Engineer, you will be responsible for receiving, investigating, and resolving technical issues reported by employees. You will also collaborate with cross-functional teams to ensure efficient problem-solving and system maintenance.
Main Responsibilities:
- Provide technical support via phone and email, responding to employee queries and resolving issues promptly.
- Log all tickets, escalating complex problems to senior engineers when necessary.
- Work with 2nd and 3rd line teams to resolve incidents within agreed SLA timelines.
- Maintain and administer user accounts, ensuring employees have access to required resources.
Requirements:
- Strong analytical and troubleshooting skills.
- Excellent communication and interpersonal skills.
- Self-motivated and able to work independently.
- Commercial experience in service management.
- Working IT knowledge and keen eye for detail.
Salary Information:
The estimated salary for this role is £28,000 - £35,000 per annum, depending on experience.
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