IT Service Desk Agent

1 day ago


StokeonTrent, Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time
Job Title: IT Service Desk Agent - Technical Support

We are recruiting an experienced IT Service Desk Agent to join our team at the University Hospitals of North Midlands NHS Trust. As a key member of our IM&T department, you will be responsible for delivering exceptional technical support and customer service to our staff and patients.

About the Role

This is an exciting opportunity to work in a leading healthcare organization, where you will have the chance to develop your skills and experience in a fast-paced IT service desk setting.

The successful candidate will have excellent communication and problem-solving skills, with the ability to work effectively as part of a multi-disciplinary team.

Key Responsibilities
  1. Provide technical support to staff and patients via phone, email, and intranet.
  2. Resolve incidents and service requests in a timely and professional manner.
  3. Assist with quality assurance and customer satisfaction surveys.
Requirements
  • Educated to GCSE level or equivalent relevant experience.
  • Obtained or working towards EDCL qualifications.
  • Experience working in a busy ICT Service Desk environment.
  • Problem-solving skills within a mixed computing environment.

We offer a salary of £24,071-£25,674 per annum, plus a range of benefits including flexible working hours and opportunities for professional development.



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