Early Intervention Officer
2 days ago
About the Role
We are seeking a highly skilled and customer-focused individual to join our team as an Early Intervention Officer. As a key member of our Income Collection function, you will play a vital role in maximising and sustaining rental income and other debts.
Key Responsibilities
- Manage a caseload of pre-court arrears, using early intervention and prevention methods to minimise arrears escalating.
- Work in collaboration with Income Officers, Housing Services, and Tenancy Sustainment Services to ensure prompt and effective outcomes.
- Manage other low-level sundry debts caseloads owed to Riverside.
- Manage proactive customer contact delivered via various digital and traditional methods.
- Discuss cancelled/expired payment arrangements and make affordable agreements.
- Advise customers on benefits and grants that can support rent payments.
- Monitor timely receipt of payments for new tenancies and make contact with customers to discuss payment options.
- Work in partnership with Income Collection Officers and Housing Services to deliver successful outcomes.
- Carry out account administration, including balance transfers, tenant refunds, and write-offs.
- Support income collection targets and campaigns.
- Contribute to the continuous improvement of processes and procedures.
Person Specification
Knowledge, Skills, and Experience
- Customer-focused with excellent communication skills, both verbal and written.
- Effective negotiation skills, managing business and customer requirements to a mutually agreeable solution.
- Proven track record of problem-solving.
- Ability to remain calm in a pressurized environment.
- Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines, and manage conflicting priorities.
- Excellent team player who can work flexibly to meet business requirements.
About Us
Riverside is a housing association with a difference – enhancing the everyday for all our customers. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Why Work with Us?
- Competitive pay and generous pension.
- 28 days' holidays plus bank holidays.
- Flexible working options available.
- Investment in your learning, personal development, and technology.
- A wide range of benefits.
Diversity and Inclusion at Riverside
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
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