Rental Income Maximiser

6 days ago


Carlisle, Cumbria, United Kingdom Riverside Group Full time

About the Role:

The Early Intervention Officer will play a crucial role in supporting the Income Collection function at Riverside Group. This position involves maximising and sustaining rental income and other debts by carrying out early intervention and prevention activities.

Key Responsibilities:

  • Providing advice to customers on claiming Universal Credit and processing UC claims in the DWP portal.
  • Encouraging rent in advance and setting up digital payment methods.
  • Managing Income collection administration, including preparation of court packs.
  • Preventing arrears from escalating by supporting campaigns and managing proactive contact with customers who go into arrears.
  • Managing payment arrangements to ensure timely payments.

What You'll Bring:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong analytical and problem-solving skills.
  • Knowledge of Universal Credit and debt recovery processes.

About Riverside Group:

Riverside Group is a leading provider of housing and support services. We are committed to making a positive impact in the communities we serve. As an Early Intervention Officer, you will be part of a team that is dedicated to delivering excellent customer service and achieving outstanding results.



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