Income Support Specialist
3 weeks ago
Job Title:
Income Support Specialist
Contract Type:
Permanent
Salary:
£25,578.44 Per Annum (£28,107.11 is achievable after 12 months of successful performance in the role)
Working Hours: 35 hours per week
Location:
Carlisle, Cumbria
If you align with our values and are passionate about making a meaningful difference at Riverside, please ensure you submit a current CV and cover letter.
At Riverside, we prioritize potential over just skills and experience, so we encourage you to apply even if you do not meet all the essential criteria outlined in the job description.
Your Impact as an Income Support Specialist
The successful candidate will assist the Income Collection team in maximizing and maintaining rental income and other debts, including former tenant arrears and charges for repairs and garage fees. This will involve conducting early intervention and preventive measures such as offering guidance on Universal Credit claims, processing claims through the DWP portal, promoting advance rent payments, establishing digital payment options, and managing income collection tasks, including the preparation of court documentation.
You will also play a key role in preventing arrears from increasing by supporting outreach initiatives, maintaining proactive communication with customers who fall behind on payments, and overseeing payment arrangements.
About You
We seek an individual who is customer-oriented with outstanding communication abilities, both verbal and written. You should demonstrate the capacity to address the needs of a diverse customer base, utilizing negotiation skills to balance business and customer requirements towards a mutually beneficial outcome.
At Riverside, we are a housing association with a unique approach – enhancing the everyday lives of all our customers.
For over 90 years, we have been revitalizing communities and supporting individuals by providing the homes they need to lead fulfilling and rewarding lives.
We manage a portfolio of more than 75,000 affordable residential and retirement properties across the UK.Our services range from homelessness support to social care, employment assistance to retirement living, and we require the best talent to help us achieve our mission.
Benefits of Working with Us:
- Competitive salary and generous pension scheme
- 28 days of annual leave plus bank holidays
- Flexible working arrangements available
- Investment in your professional development and technology
- A comprehensive range of employee benefits
Diversity and Inclusion at Riverside:
We are committed to inclusivity. At Riverside, we celebrate diversity in all its forms. We cultivate a workplace where every individual is respected, empowered, and heard. Our dedication to inclusivity enhances our success and enriches the experiences of our customers and colleagues.
Applications may close before the deadline, so please apply early to avoid disappointment.
-
Crime Support Specialist
2 weeks ago
Carlisle, Cumbria, United Kingdom Victim Support Full timeAbout the RoleThe Triage and Early Interventions Officer (TEIO) is a critical position within our team at Victim Support. This role requires a compassionate and empathetic individual who can provide support and guidance to victims of crime.Key ResponsibilitiesAnswer incoming calls and manage a caseload of victims of crimeMake outgoing calls to assess needs...
-
Crime Support Specialist
13 hours ago
Carlisle, Cumbria, United Kingdom Victim Support Full timeAbout the RoleThe Triage and Early Interventions Officer (TEIO) is a critical position within our team at Victim Support. This role requires a compassionate and empathetic individual who can provide support and guidance to victims of crime.Key ResponsibilitiesAnswer incoming calls and manage a caseload of victims of crimeMake outgoing calls to assess needs...
-
Crime Support Specialist
10 hours ago
Carlisle, Cumbria, United Kingdom Victim Support Full timeAbout the RoleThe Triage and Early Interventions Officer (TEIO) is a critical position within our team at Victim Support. This role requires a compassionate and empathetic individual who can provide support and guidance to victims of crime.Key ResponsibilitiesAnswer incoming calls and manage a caseload of victims of crimeMake outgoing calls to assess needs...
-
IT Support Specialist
3 days ago
Carlisle, Cumbria, United Kingdom Hays Specialist Recruitment Limited Full timeJob SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Hays Specialist Recruitment Limited. As an IT Support Specialist, you will be the primary point of contact for clients and colleagues, providing technical support and resolving issues in a timely manner.Key ResponsibilitiesProvide exceptional customer service to end-users,...
-
IT Support Specialist
3 days ago
Carlisle, Cumbria, United Kingdom Hays Specialist Recruitment Limited Full timeJob SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Hays Specialist Recruitment Limited. As an IT Support Specialist, you will be the primary point of contact for clients and colleagues, providing technical support and resolving issues in a timely manner.Key ResponsibilitiesProvide exceptional customer service to end-users,...
-
Client Support Specialist
3 weeks ago
Carlisle, Cumbria, United Kingdom NXT Recruitment Full timePosition: Client Support SpecialistEmployment Type: PermanentWork Schedule: Full-time (Monday to Friday)We are pleased to present a remarkable opportunity for an individual with outstanding communication and organizational abilities to become a part of a forward-thinking and dynamic organization within the financial services sector.As the Client Support...
-
Rental Income Maximiser
6 days ago
Carlisle, Cumbria, United Kingdom Riverside Group Full timeAbout the Role:The Early Intervention Officer will play a crucial role in supporting the Income Collection function at Riverside Group. This position involves maximising and sustaining rental income and other debts by carrying out early intervention and prevention activities.Key Responsibilities:Providing advice to customers on claiming Universal Credit and...
-
Administrative Support Specialist
2 weeks ago
Carlisle, Cumbria, United Kingdom Cumbria Health Full timeAbout the RoleCumbria Health is seeking a highly organized and detail-oriented individual to join our team as an Administrative Support Specialist. This role will be part of our Administration and Coding Hub, supporting our GP practices across Cumbria.Key ResponsibilitiesProvide administrative support to our GP practices, including data input, recall,...
-
Administrative Support Specialist
2 weeks ago
Carlisle, Cumbria, United Kingdom Cumbria Health Full timeAbout the RoleCumbria Health is seeking a highly organized and detail-oriented individual to join our team as an Administrative Support Specialist. This role will be part of our Administration and Coding Hub, supporting our six GP Practices across Cumbria.Key ResponsibilitiesProvide administrative support to our GP Practices, including data input, recall,...
-
Nighttime Support Specialist
3 weeks ago
Carlisle, Cumbria, United Kingdom Creative Support Full timePosition Overview: We are seeking dedicated individuals to join our team of skilled support personnel who provide care to elderly individuals residing in a residential care facility and those living independently in Extra Care environments. Role Responsibilities: As a Relief Waking Night Support Worker, your primary duties will include offering emotional and...
-
Administrative Support Specialist
3 weeks ago
Carlisle, Cumbria, United Kingdom North Cumbria Integrated Care NHS Foundation Trust Full timeBecome a Vital Part of Our Team as an Administrative Support SpecialistPosition OverviewRole: Band 2 Administrative Support SpecialistHours: 18 hours per week, PermanentWe are looking for a dedicated Administrative Support Specialist to join our Medical Wards team. This is a permanent part-time role that involves providing essential support across various...
-
Senior Support Worker
3 days ago
Carlisle, Cumbria, United Kingdom Creative Support Full timeWe are seeking a passionate and dedicated Senior Support Worker to join our existing management team at Creative Support. As a Senior Support Worker, you will play a vital role in supporting the management of a small 27 bed residential care home, providing 24 hour support for older adults who require care and support.Key Responsibilities:Support the...
-
Senior Support Worker
5 days ago
Carlisle, Cumbria, United Kingdom Creative Support Full timeWe are seeking a passionate and dedicated Senior Support Worker to join our existing management team at Creative Support. As a Senior Support Worker, you will play a vital role in supporting the management of a small 27 bed residential care home, providing 24 hour support for older adults who require care and support.Key Responsibilities:Support the...
-
Senior Support Worker
6 days ago
Carlisle, Cumbria, United Kingdom Creative Support Full timeAbout the RoleWe are seeking a passionate and caring individual to join our team as a Senior Support Worker. As a key member of our management team, you will play a vital role in delivering high-quality care and support to our residents.Key ResponsibilitiesSupport the management of a small 27-bed residential care home, providing 24-hour care and support to...
-
Community Housing Assistant
11 hours ago
Carlisle, Cumbria, United Kingdom Home Group Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our Income Collections Team as a Community Housing Assistant. As a key member of our team, you will play a vital role in providing outstanding customer service and protecting our income.Key ResponsibilitiesProvide exceptional customer service to our customers, responding...
-
Community Housing Assistant
8 hours ago
Carlisle, Cumbria, United Kingdom Home Group Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our Income Collections Team as a Community Housing Assistant. As a key member of our team, you will play a vital role in providing outstanding customer service and protecting our income.Key ResponsibilitiesProvide exceptional customer service to our customers, responding...
-
Early Intervention Officer
2 days ago
Carlisle, Cumbria, United Kingdom Riverside Group Full timeAbout the RoleThe Early Intervention Officer will play a crucial role in supporting the Income Collection function at Riverside Group. This position is responsible for maximizing and sustaining rental income and other debts, including former tenant arrears and rechargeable repairs, and garage arrears.Key ResponsibilitiesCarry out early intervention and...
-
Early Intervention Officer
2 days ago
Carlisle, Cumbria, United Kingdom Riverside Group Full timeAbout the RoleThe Early Intervention Officer will play a crucial role in supporting the Income Collection function at Riverside Group. This position is responsible for maximizing and sustaining rental income and other debts, including former tenant arrears and rechargeable repairs, and garage arrears.Key ResponsibilitiesCarry out early intervention and...
-
Female Care Support Specialist
3 weeks ago
Carlisle, Cumbria, United Kingdom Walsingham Support Full timePosition: Social Care WorkerBecome a vital member of our organization at Walsingham Support, where your contributions will greatly enhance the lives of those in need. Since our inception in 1986, we have dedicated ourselves to providing personalized assistance to individuals with diverse requirements. Our mission is to prioritize the individuals we support,...
-
Care and Support Specialist
4 days ago
Carlisle, Cumbria, United Kingdom Creative Support Ltd Full timeAbout the RoleCreative Support Ltd is seeking a dedicated and compassionate Support Worker to join our team at our Extra Care Service in Carlisle. As a Support Worker, you will play a vital role in providing person-centred support to our service users, enabling them to live fulfilling and independent lives.Key ResponsibilitiesEngage with service users and...