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Crime Support Specialist
2 months ago
The Triage and Early Interventions Officer (TEIO) is a critical position within our team at Victim Support. This role requires a compassionate and empathetic individual who can provide support and guidance to victims of crime.
Key Responsibilities- Answer incoming calls and manage a caseload of victims of crime
- Make outgoing calls to assess needs and risks, and develop action plans with callers
- Work on our case management system to allocate cases, provide administration, and ensure data quality
- Liaise with other agencies to gather information, provide referrals, or offer signposting
- Collaborate with the wider team to deliver a trauma-informed service to those affected by crime
We are seeking a confident and composed individual who can work well under pressure. You will be speaking with people who may be upset, angry, or in emotional distress, and you will need to be able to quickly assess situations.
You will also need to be proficient in using IT skills to work on our case management system, access phone and online systems, and Microsoft Office programs.
What We Offer- A competitive rewards and benefits package, including flexible working options and a pension with 5% employer contribution
- Enhanced sick pay allowances, maternity and paternity payments, and access to our financial wellbeing hub
- Ongoing training and support, with opportunities for career development and progression
