Debt Recovery Coordinator

6 days ago


Carlisle, Cumbria, United Kingdom Riverside Group Full time

About the Role:

The Early Intervention Officer will play a crucial role in supporting the Income Collection function at Riverside Group. This position involves maximising and sustaining rental income and other debts, including former tenant arrears and rechargeable repairs, by carrying out early intervention and prevention activities.

Key Responsibilities:

  • Providing advice to customers on claiming Universal Credit and processing UC claims in the DWP portal.
  • Encouraging rent in advance and setting up digital payment methods.
  • Managing Income collection administration, including the preparation of court packs.
  • Preventing arrears from escalating by supporting campaigns and managing proactive contact with customers who go into arrears.
  • Managing payment arrangements to ensure timely payments.

About You:

To be successful in this role, you will have a strong understanding of debt recovery and income collection processes. You will be able to work effectively with customers to resolve arrears and provide excellent customer service. You will also have strong communication and interpersonal skills, with the ability to work collaboratively with colleagues to achieve team goals.

What We Offer:

Riverside Group is committed to providing a supportive and inclusive work environment. As an Early Intervention Officer, you will have the opportunity to make a significant impact on the company's success and contribute to the delivery of our business objectives.



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