Arrears Prevention Coordinator

6 days ago

Carlisle, Cumbria, United Kingdom Riverside Full time

About the Role

Riverside is seeking a highly skilled and customer-focused Early Intervention Officer to join our team. As an Early Intervention Officer, you will play a critical role in maximising and sustaining rental income and other debts owed to Riverside.

Key Responsibilities

  • Manage a caseload of pre-court arrears, using early intervention and prevention methods to minimise arrears escalating.
  • Manage other low-level sundry debts caseloads owed to Riverside, including garages, recharges, court costs, etc.
  • Manage proactive customer contact delivered via a variety of digital and traditional methods.
  • Discuss cancelled/expired payment arrangements, making affordable agreements that take into account customer income and expenditure.
  • Advise on how to claim benefits and grants that will support residents to make rent payments.
  • Monitor the timely receipt of payments for new tenancies and make contact with customers as early as possible to discuss payment options and identify any customer or tenancy support needs.
  • Work in partnership with Income Collection Officers and Housing Services to successfully deliver the right outcomes.
  • Carry out account administration, including balance transfers, tenant refunds, and write-offs in accordance with legislation and our policies and procedures.
  • Support income collection targets and campaigns, including direct debit promotion, static arrears campaigns, rent in advance, text, and e-mail campaigns.
  • Contribute to the continuous improvement of processes and procedures.
  • Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.

Person Specification

Knowledge, Skills, and Experience

  • Customer-focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base.
  • Effective negotiation skills, managing business and customer requirements to a mutually agreeable solution.
  • Proven track record of problem-solving.
  • Ability to remain calm in a pressurized environment.
  • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines, and manage conflicting priorities.
  • Excellent team player who can work flexibly to meet business requirements.

Desirable

  • Experience of working in a housing environment.
  • Experience of working in a debt collection call centre.
  • Knowledge of Universal Credit.

  • Debt Recovery Coordinator

    1 week ago

    Carlisle, Cumbria, United Kingdom Riverside Group Full time

    About the Role:The Early Intervention Officer will play a crucial role in supporting the Income Collection function at Riverside Group. This position involves maximising and sustaining rental income and other debts, including former tenant arrears and rechargeable repairs, by carrying out early intervention and prevention activities.Key...

  • Early Intervention Officer

    3 days ago

    Carlisle, Cumbria, United Kingdom Riverside Group Full time

    About the RoleThe Early Intervention Officer will play a crucial role in supporting the Income Collection function at Riverside Group. This position is responsible for maximizing and sustaining rental income and other debts, including former tenant arrears and rechargeable repairs, and garage arrears.Key ResponsibilitiesCarry out early intervention and...

  • Early Intervention Officer

    3 days ago

    Carlisle, Cumbria, United Kingdom Riverside Group Full time

    About the RoleThe Early Intervention Officer will play a crucial role in supporting the Income Collection function at Riverside Group. This position is responsible for maximizing and sustaining rental income and other debts, including former tenant arrears and rechargeable repairs, and garage arrears.Key ResponsibilitiesCarry out early intervention and...

  • Early Intervention Specialist

    1 week ago

    Carlisle, Cumbria, United Kingdom Riverside Group Full time

    About the Role:The Early Intervention Officer will play a crucial role in supporting the Income Collection function at Riverside Group. This involves maximising and sustaining rental income and other debts, including former tenant arrears and rechargeable repairs, by carrying out early intervention and prevention activities.Key Responsibilities:Providing...

  • Rental Income Maximiser

    1 week ago

    Carlisle, Cumbria, United Kingdom Riverside Group Full time

    About the Role:The Early Intervention Officer will play a crucial role in supporting the Income Collection function at Riverside Group. This position involves maximising and sustaining rental income and other debts by carrying out early intervention and prevention activities.Key Responsibilities:Providing advice to customers on claiming Universal Credit and...

  • Care Contact Centre Officer

    6 days ago

    Carlisle, Cumbria, United Kingdom The Riverside Group Full time

    About the RoleWe are seeking a highly skilled and motivated Early Intervention Officer to join our team at The Riverside Group. As an Early Intervention Officer, you will play a critical role in supporting our Income Collection function to maximise and sustain rental income and other debts.Key ResponsibilitiesManage a caseload of pre-court arrears, using...

  • Care Contact Centre Officer

    6 days ago

    Carlisle, Cumbria, United Kingdom The Riverside Group Full time

    About the RoleWe are seeking a highly skilled and motivated Early Intervention Officer to join our team at The Riverside Group. As an Early Intervention Officer, you will play a critical role in supporting our Income Collection function to maximise and sustain rental income and other debts.Key ResponsibilitiesManage a caseload of pre-court arrears, using...

  • Early Intervention Officer

    7 days ago

    Carlisle, Cumbria, United Kingdom Riverside Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as an Early Intervention Officer. As a key member of our Income Collection function, you will play a vital role in maximising and sustaining rental income and other debts.Key ResponsibilitiesManage a caseload of pre-court arrears, using early intervention and...

  • Early Intervention Officer

    6 days ago

    Carlisle, Cumbria, United Kingdom Riverside Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as an Early Intervention Officer. As a key member of our Income Collection function, you will play a vital role in maximising and sustaining rental income and other debts.Key ResponsibilitiesManage a caseload of pre-court arrears, using early intervention and...

  • Income Support Specialist

    4 weeks ago

    Carlisle, Cumbria, United Kingdom Riverside Full time

    Job Title: Income Support SpecialistContract Type: PermanentSalary: £25,578.44 Per Annum (£28,107.11 is achievable after 12 months of successful performance in the role)Working Hours: 35 hours per weekLocation: Carlisle, CumbriaIf you align with our values and are passionate about making a meaningful difference at Riverside, please ensure you submit a...

  • Early Intervention Officer

    2 days ago

    Carlisle, Cumbria, United Kingdom Riverside Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as an Early Intervention Officer. As a key member of our Income Collection function, you will play a vital role in maximising and sustaining rental income and other debts.Key ResponsibilitiesManage a caseload of pre-court arrears, using early intervention and...

  • Early Intervention Officer

    2 days ago

    Carlisle, Cumbria, United Kingdom Riverside Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as an Early Intervention Officer. As a key member of our Income Collection function, you will play a vital role in maximising and sustaining rental income and other debts.Key ResponsibilitiesManage a caseload of pre-court arrears, using early intervention and...

  • Training Coordinator

    5 days ago

    Carlisle, Cumbria, United Kingdom SP Training Full time

    Job DescriptionJob Title: Training AdministratorJob Summary:SP Training is seeking an experienced Training Administrator to join our administration department. As a key member of our team, you will be responsible for providing administrative support to our training operations, ensuring the smooth delivery of our commercial and funded training programs.Main...

  • Training Coordinator

    4 days ago

    Carlisle, Cumbria, United Kingdom SP Training Full time

    Job DescriptionJob Title: Training AdministratorJob Summary:SP Training is seeking an experienced Training Administrator to join our administration department. As a key member of our team, you will be responsible for providing administrative support to our training operations, ensuring the smooth delivery of our commercial and funded training programs.Main...

  • Supply Chain Coordinator

    4 weeks ago

    Carlisle, Cumbria, United Kingdom 2 Sisters Food Group Full time

    Role Overview:As a Supply Chain Coordinator, you will play a vital role in our operations, ensuring that our production teams have the necessary materials to maintain efficiency and productivity.Compensation:Competitive SalaryWork Schedule:4 on/off (12-hour shifts)About Us:Joining 2 Sisters Food Group means becoming part of one of the UK's leading food...

  • Training Coordinator

    5 days ago

    Carlisle, Cumbria, United Kingdom SP Training Full time

    Job DescriptionJob Title: Training AdministratorJob Summary:SP Training is seeking an experienced Training Administrator to join our administration department. As a key member of our team, you will be responsible for providing administrative support to our training operations, ensuring the smooth delivery of our commercial and funded training programs.Main...

  • Training Coordinator

    5 days ago

    Carlisle, Cumbria, United Kingdom SP Training Full time

    Job DescriptionJob Title: Training AdministratorJob Summary:SP Training is seeking an experienced Training Administrator to join our administration department. As a key member of our team, you will be responsible for providing administrative support to our training operations, ensuring the smooth delivery of our commercial and funded training programs.Main...

  • Manufacturing Team Lead

    3 days ago

    Carlisle, Cumbria, United Kingdom pladis Foods Limited Full time

    Job SummaryWe are seeking a highly skilled and experienced Manufacturing Team Manager to join our team at pladis Foods Limited. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our manufacturing plant, ensuring that production targets are met, and that our products are of the highest quality.Key...

  • Manufacturing Team Lead

    3 days ago

    Carlisle, Cumbria, United Kingdom pladis Foods Limited Full time

    Job SummaryWe are seeking a highly skilled and experienced Manufacturing Team Manager to join our team at pladis Foods Limited. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our manufacturing plant, ensuring that production targets are met, and that our products are of the highest quality.Key...

  • Warehouse Operations Manager

    2 weeks ago

    Carlisle, Cumbria, United Kingdom DX Network Services Limited Full time

    About the Role:We are seeking a highly motivated and experienced Warehouse Team Leader to join our team at DX Network Services Limited. As a key member of our operations team, you will be responsible for leading a team of warehouse staff and ensuring the smooth and efficient operation of our warehouse facilities.Key Responsibilities:Lead and manage a team of...