Enterprise Customer Success Manager

1 week ago

London, Greater London, United Kingdom Raft Full time
Job Title: Enterprise Customer Success Manager

Raft, a dynamic UK-based technology company, is seeking an experienced Enterprise Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for building and maintaining relationships with large enterprise clients, ensuring customer satisfaction, and managing long-term account strategies.

Key Responsibilities:
  • Client Relationship Management: Develop and maintain deep, trusting relationships with key stakeholders at enterprise-level clients.
  • Strategic Account Planning: Develop and execute strategic account plans to achieve both client and company objectives.
  • Customer Satisfaction & Retention: Ensure customers maximize the value received through Raft, monitor and improve client satisfaction through regular feedback, and address issues promptly.
  • Problem Resolution: Address and resolve any client concerns or issues quickly, coordinating with internal teams as necessary.
  • Reporting & Analytics: Track and report on key account metrics, such as revenue growth and customer satisfaction.

Requirements:

  • Qualifications & Experience: Bachelor's degree in Business, Marketing, or related field (MBA preferred). 5+ years of experience in account management, sales, or customer success, with enterprise clients.
  • Key Competencies: Customer-Centric Approach, Strategic Thinking, Sales & Business Acumen, Problem-Solving, Collaboration, and Communication.

About Raft: Raft is the intelligent logistics platform rewriting the technology playbook for freight forwarders and customs brokers in the automation era. We have significant runway thanks to our recent Series B funding from top investors.

  • Customer Success Manager

    1 week ago

    London, Greater London, United Kingdom TryHackMe Full time

    {"Job Title: Customer Success Manager - EnterpriseAbout the Role:We are seeking a highly motivated and strategic Customer Success Manager to join our growing team at TryHackMe. As a key member of our Customer Success Team, you will be responsible for developing and executing customer success strategies to drive growth and retention of our Enterprise client...

  • Customer Success Manager

    1 week ago

    London, Greater London, United Kingdom TryHackMe Full time

    {"Job Title: Customer Success Manager - EnterpriseAbout the Role:We are seeking a highly motivated and strategic Customer Success Manager to join our growing team at TryHackMe. As a key member of our Customer Success Team, you will be responsible for developing and executing customer success strategies to drive growth and retention of our Enterprise client...

  • Enterprise Customer Success Manager

    1 day ago

    London, Greater London, United Kingdom Feefo Holdings Ltd Full time

    Job Title: Enterprise Customer Success ManagerFeefo Holdings Ltd is seeking an experienced Enterprise Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for driving customer satisfaction and retention across our global enterprise client base.Key Responsibilities:Customer Relationship Management:...

  • Enterprise Customer Success Manager

    9 hours ago

    London, Greater London, United Kingdom Feefo Holdings Ltd Full time

    Job Title: Enterprise Customer Success ManagerFeefo Holdings Ltd is seeking an experienced Enterprise Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for driving customer satisfaction and retention across our global enterprise client base.Key Responsibilities:Customer Relationship Management:...

  • Enterprise Customer Success Manager

    6 hours ago

    London, Greater London, United Kingdom Aibidia Full time

    Unlock Your Potential as an Enterprise Customer Success ManagerAbout the Role:Aibidia is seeking a highly skilled Enterprise Customer Success Manager to join our Growth team. As a key member of our Revenue team, you will play a crucial role in empowering and enabling our enterprise customers to achieve their goals through our solutions.Key...

  • Enterprise Customer Success Manager

    5 hours ago

    London, Greater London, United Kingdom Aibidia Full time

    Unlock Your Potential as an Enterprise Customer Success ManagerAbout the Role:Aibidia is seeking a highly skilled Enterprise Customer Success Manager to join our Growth team. As a key member of our Revenue team, you will play a crucial role in empowering and enabling our enterprise customers to achieve their goals through our solutions.Key...

  • Enterprise Customer Success Manager

    3 weeks ago

    London, Greater London, United Kingdom AppZen Full time

    About the RoleAppZen is the leader in autonomous spend-to-pay software, revolutionizing the way organizations manage their enterprise spend. As an Enterprise Customer Success Manager, you will play a critical role in driving customer adoption and ensuring seamless integration with our software solutions.Key ResponsibilitiesCustomer Relationship Management:...

  • Enterprise Customer Success Manager

    3 weeks ago

    London, Greater London, United Kingdom AppZen Full time

    About the RoleAppZen is the leader in autonomous spend-to-pay software, revolutionizing the way organizations manage their enterprise spend. As an Enterprise Customer Success Manager, you will play a critical role in driving customer adoption and ensuring seamless integration with our software solutions.Key ResponsibilitiesCustomer Relationship Management:...

  • Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom TryHackMe Full time

    At TryHackMe, we're on a mission to revolutionize the way people learn and teach cyber security. As a key member of our Customer Success Team, you'll play a vital role in driving the growth and success of our Enterprise clients.About the RoleWe're seeking a highly motivated and strategic Customer Success Manager (Education) to join our team. As a key point...

  • Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom TryHackMe Full time

    At TryHackMe, we're on a mission to revolutionize the way people learn and teach cyber security. As a key member of our Customer Success Team, you'll play a vital role in driving the growth and success of our Enterprise clients.About the RoleWe're seeking a highly motivated and strategic Customer Success Manager (Education) to join our team. As a key point...

  • Enterprise Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom AppZen Full time

    About AppZenAppZen is the leading provider of autonomous spend-to-pay software, leveraging patented artificial intelligence to process information from thousands of data sources. This enables organizations to gain a deeper understanding of their enterprise spend, making smarter business decisions and driving growth.Job SummaryWe are seeking an experienced...

  • Enterprise Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom AppZen Full time

    About AppZenAppZen is the leading provider of autonomous spend-to-pay software, leveraging patented artificial intelligence to process information from thousands of data sources. This enables organizations to gain a deeper understanding of their enterprise spend, making smarter business decisions and driving growth.Job SummaryWe are seeking an experienced...

  • Enterprise Customer Success Manager

    3 days ago

    London, Greater London, United Kingdom Aibidia Full time

    Unlock Your Potential as an Enterprise Customer Success ManagerAibidia is seeking a highly skilled and motivated individual to join our Growth team as an Enterprise Customer Success Manager. As a key member of our Revenue team, you will play a crucial role in empowering and enabling our enterprise customers to achieve their goals through our solutions.Key...

  • Enterprise Customer Success Manager

    3 days ago

    London, Greater London, United Kingdom Aibidia Full time

    Unlock Your Potential as an Enterprise Customer Success ManagerAibidia is seeking a highly skilled and motivated individual to join our Growth team as an Enterprise Customer Success Manager. As a key member of our Revenue team, you will play a crucial role in empowering and enabling our enterprise customers to achieve their goals through our solutions.Key...

  • Enterprise Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom AppZen, Inc. Full time

    About AppZen, Inc.AppZen is the leader in autonomous spend-to-pay software, leveraging patented artificial intelligence to process information from thousands of data sources. This enables organizations to better understand enterprise spend at scale, making smarter business decisions. Our software seamlessly integrates with existing accounts payable, expense,...

  • Enterprise Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom AppZen, Inc. Full time

    About AppZen, Inc.AppZen is the leader in autonomous spend-to-pay software, leveraging patented artificial intelligence to process information from thousands of data sources. This enables organizations to better understand enterprise spend at scale, making smarter business decisions. Our software seamlessly integrates with existing accounts payable, expense,...

  • Enterprise Customer Success Manager

    1 week ago

    London, Greater London, United Kingdom AppZen, Inc. Full time

    Unlock Business Potential with AppZenAppZen is the leader in autonomous spend-to-pay software, revolutionizing the way organizations manage their enterprise spend. Our patented artificial intelligence accurately and efficiently processes information from thousands of data sources, empowering businesses to make smarter decisions.As an Enterprise Customer...

  • Enterprise Customer Success Manager

    1 week ago

    London, Greater London, United Kingdom AppZen, Inc. Full time

    Unlock Business Potential with AppZenAppZen is the leader in autonomous spend-to-pay software, revolutionizing the way organizations manage their enterprise spend. Our patented artificial intelligence accurately and efficiently processes information from thousands of data sources, empowering businesses to make smarter decisions.As an Enterprise Customer...

  • Enterprise Customer Success Manager

    1 week ago

    London, Greater London, United Kingdom AppZen Full time

    About AppZenAppZen is the pioneering force in autonomous spend-to-pay software, harnessing the power of patented artificial intelligence to revolutionize enterprise spend management. Our cutting-edge technology seamlessly integrates with existing accounts payable, expense, and card workflows, empowering organizations to make informed decisions and drive...

  • Enterprise Customer Success Manager

    1 week ago

    London, Greater London, United Kingdom AppZen Full time

    About AppZenAppZen is the pioneering force in autonomous spend-to-pay software, harnessing the power of patented artificial intelligence to revolutionize enterprise spend management. Our cutting-edge technology seamlessly integrates with existing accounts payable, expense, and card workflows, empowering organizations to make informed decisions and drive...