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Feefo Holdings Ltd is seeking an experienced Enterprise Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for driving customer satisfaction and retention across our global enterprise client base.
Key Responsibilities:- Customer Relationship Management: Develop and maintain strong relationships with multiple stakeholders across various operational, technical, and commercial teams to drive revenue growth and customer satisfaction.
- Renewals and Upsell: Ensure timely completion of renewals and achieve revenue upsell targets by identifying opportunities to enhance customer engagement through additional products or services.
- Account Planning and Strategy: Provide consultative advice to customers, guiding them on maximizing the return on their investment and providing best practice on the use of our platform.
- Product Expertise and Adoption: Become a product expert, acquire a deep understanding of our solutions, and drive usage of the platform.
- 5+ years of customer success experience with a focus on global/enterprise accounts.
- Previous experience in managing and coaching team members.
- Proven ability to prioritize and manage multiple projects in a dynamic environment.
- Excellent negotiation skills and ability to work within tight time frames and under pressure.
- Proficient in creating and delivering compelling presentations for technical products.
- Excellent verbal and written communication skills, comfortable working in a technical environment.
- Experience using a CRM platform for pipeline management.
- Hybrid working pattern with offices in London, Petersfield, Boston, and Melbourne.
- Comprehensive benefits offering, including health, wellbeing, childcare, and lifestyle options.
- Opportunities for career enhancement, development, and progression.
- Authenticity: We believe in being true to ourselves and our values.
- Inclusiveness: Diversity and inclusion are fundamental principles that guide our actions.
- Client-Centred: Our clients are at the heart of our business.
