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Enterprise Customer Success Manager

2 months ago


London, Greater London, United Kingdom Feefo Holdings Ltd Full time
Job Title: Enterprise Customer Success Manager

Feefo Holdings Ltd is seeking an experienced Enterprise Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for driving customer satisfaction and retention across our global enterprise client base.

Key Responsibilities:
  • Customer Relationship Management: Develop and maintain strong relationships with multiple stakeholders across various operational, technical, and commercial teams to drive revenue growth and customer satisfaction.
  • Renewals and Upsell: Ensure timely completion of renewals and achieve revenue upsell targets by identifying opportunities to enhance customer engagement through additional products or services.
  • Account Planning and Strategy: Provide consultative advice to customers, guiding them on maximizing the return on their investment and providing best practice on the use of our platform.
  • Product Expertise and Adoption: Become a product expert, acquire a deep understanding of our solutions, and drive usage of the platform.
Requirements:
  • 5+ years of customer success experience with a focus on global/enterprise accounts.
  • Previous experience in managing and coaching team members.
  • Proven ability to prioritize and manage multiple projects in a dynamic environment.
  • Excellent negotiation skills and ability to work within tight time frames and under pressure.
  • Proficient in creating and delivering compelling presentations for technical products.
  • Excellent verbal and written communication skills, comfortable working in a technical environment.
  • Experience using a CRM platform for pipeline management.
Benefits:
  • Hybrid working pattern with offices in London, Petersfield, Boston, and Melbourne.
  • Comprehensive benefits offering, including health, wellbeing, childcare, and lifestyle options.
  • Opportunities for career enhancement, development, and progression.
Values:
  • Authenticity: We believe in being true to ourselves and our values.
  • Inclusiveness: Diversity and inclusion are fundamental principles that guide our actions.
  • Client-Centred: Our clients are at the heart of our business.