Enterprise Customer Success Manager

2 weeks ago

London, Greater London, United Kingdom AppZen Full time
About AppZen:

AppZen is the leader in autonomous spend-to-pay software. Its patented artificial intelligence accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale to make smarter business decisions. It seamlessly integrates with existing accounts payable, expense, and card workflows to read, understand, and make real-time decisions based on your unique spend profile, leading to faster processing times and fewer instances of fraud or wasteful spend. Global enterprises, including one-third of the Fortune 500, use AppZen's invoice, expense, and card transaction solutions to replace manual finance processes and accelerate the speed and agility of their businesses.

About the Role:

We are looking for a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for driving the success of our fast-growing list of Fortune 500 customers. Your primary goal will be to ensure that our customers achieve their desired outcomes from our software investments. You will work closely with our customers to understand their business needs and develop strategies to maximize the value they derive from our solutions. You will also be responsible for identifying opportunities to increase customer value and driving upsell/cross-sell/expansion. If you are a patient and caring person, highly organized and driven, with a passion for data and customers, and a love for building relationships, getting deep in products, driving adoption, and showcasing business value, we encourage you to apply for this exciting opportunity.

About You:

We are looking for a highly skilled and experienced Customer Success Manager who has a proven track record of driving customer success in a B2B software solutions environment. You should have a strong understanding of finance and accounting principles, as well as experience working with finance tech solutions such as SAP Concur, Chrome River, NetSuite, and Oracle. You should also have excellent communication and presentation skills, with the ability to engage Director/VP/C-level stakeholders. If you have a humble and friendly personality, with an open and honest communication style, and are able to analyze and investigate large data sets to understand user behavior and make tangible recommendations for improvement to drive ROI, we encourage you to apply for this exciting opportunity.

Your Responsibilities:

As a Customer Success Manager, your primary responsibilities will include:

Creating a smooth transition from sales for new customers, and aligning with the customer's executive sponsor during implementation; overseeing key milestones during implementation in partnership with Implementation Success Manager (ISM).

Post go-live, conducting cadence calls to monitor and assess program health, along with project-managing the adoption of new/existing features & functionality.

Regularly analyzing and communicating business value to customer executives and their teams, typically in the form of Business Reviews.

Partnering with sales to identify opportunities to increase customer value–resulting in upsell/cross-sell/expansion.

Requirements:

To be successful in this role, you will need to have the following qualifications and experience:

3-5+ years of experience as a Customer Success Manager or Account Manager owning enterprise relationships for B2B software solutions.

Humble and friendly personality with an open and honest communication style.

Ability to analyze and investigate large data sets to understand user behavior and make tangible recommendations for improvement to drive ROI.

Exceptional presentation skills to engage Director/VP/C-level stakeholders.

Ability to understand our business applications quickly with little hands-on training.

Benefits:

We offer a competitive salary package and bonus or variable incentive pay, comprehensive medical, dental, vision and life insurance benefits, paid parental leave for eligible employees, pension plan, 28 Days Paid Leave, Sick Pay and Income Protection, and lots of office perks like snacks, happy hours, company events. We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.

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