Enterprise Customer Success Manager

1 month ago

London, Greater London, United Kingdom Feefo Holdings Ltd Full time
Job Title: Enterprise Customer Success Manager

Feefo Holdings Ltd is seeking an experienced Enterprise Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for driving customer satisfaction and retention across our global enterprise client base.

Key Responsibilities:
  • Customer Relationship Management: Develop and maintain strong relationships with multiple stakeholders across various operational, technical, and commercial teams to drive revenue growth and customer satisfaction.
  • Renewals and Upsell: Ensure timely completion of renewals and achieve revenue upsell targets by identifying opportunities to enhance customer engagement through additional products or services.
  • Account Planning and Strategy: Provide consultative advice to customers, guiding them on maximizing the return on their investment and providing best practice on the use of our platform.
  • Product Expertise and Adoption: Become a product expert, acquire a deep understanding of our solutions, and drive usage of the platform.
Requirements:
  • 5+ years of customer success experience with a focus on global/enterprise accounts.
  • Previous experience in managing and coaching team members.
  • Proven ability to prioritize and manage multiple projects in a dynamic environment.
  • Excellent negotiation skills and ability to work within tight time frames and under pressure.
  • Proficient in creating and delivering compelling presentations for technical products.
  • Excellent verbal and written communication skills, comfortable working in a technical environment.
  • Experience using a CRM platform for pipeline management.
Benefits:
  • Hybrid working pattern with offices in London, Petersfield, Boston, and Melbourne.
  • Comprehensive benefits offering, including health, wellbeing, childcare, and lifestyle options.
  • Opportunities for career enhancement, development, and progression.
Values:
  • Authenticity: We believe in being true to ourselves and our values.
  • Inclusiveness: Diversity and inclusion are fundamental principles that guide our actions.
  • Client-Centred: Our clients are at the heart of our business.

  • Enterprise Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom Hyperexponential Ltd Full time

    Enterprise Customer Success ManagerHyperexponential Ltd is seeking a seasoned Enterprise Customer Success Manager to join our team. This role will be responsible for nurturing and owning customer relationships with large enterprises, working closely with our Model Development Team and other customer-facing teams to deliver a world-class Customer Success...

  • Enterprise Customer Success Manager

    1 month ago

    London, Greater London, United Kingdom Feefo Holdings Ltd Full time

    Job Title: Enterprise Customer Success ManagerFeefo Holdings Ltd is seeking a highly skilled Enterprise Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for creating a blueprint for best practice for our Enterprise clients to achieve the best return on their investment.The successful candidate...

  • Enterprise Customer Success Manager

    1 month ago

    London, Greater London, United Kingdom Feefo Holdings Ltd Full time

    Job Title: Enterprise Customer Success ManagerFeefo Holdings Ltd is seeking a highly skilled Enterprise Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for creating a blueprint for best practice for our Enterprise clients to achieve the best return on their investment.The successful candidate...

  • Enterprise Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom Feefo Holdings Ltd Full time

    Job Title: Enterprise Customer Success ManagerFeefo Holdings Ltd is seeking a highly skilled Enterprise Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for creating a blueprint for best practice for our Enterprise clients to achieve the best return on their investment.The successful candidate...

  • Enterprise Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom Feefo Holdings Ltd Full time

    Job Title: Enterprise Customer Success ManagerFeefo Holdings Ltd is seeking a highly skilled Enterprise Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for creating a blueprint for best practice for our Enterprise clients to achieve the best return on their investment.The successful candidate...

  • Enterprise Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom Feefo Holdings Ltd Full time

    Job Title: Enterprise Customer Success ManagerFeefo Holdings Ltd is seeking a highly skilled Enterprise Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for creating a blueprint for best practice for our Enterprise clients to achieve the best return on their investment.The successful candidate...

  • Enterprise Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom Feefo Holdings Ltd Full time

    Job Title: Enterprise Customer Success ManagerFeefo Holdings Ltd is seeking a highly skilled Enterprise Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for creating a blueprint for best practice for our Enterprise clients to achieve the best return on their investment.The successful candidate...

  • Enterprise Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom Hyperexponential Ltd Full time

    Enterprise Customer Success ManagerHyperexponential Ltd is seeking a highly skilled Enterprise Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer growth and retention through strategic account management, business value realization, and cross-functional...

  • Enterprise Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom Hyperexponential Ltd Full time

    Enterprise Customer Success ManagerHyperexponential Ltd is seeking a highly skilled Enterprise Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer growth and retention through strategic account management, business value realization, and cross-functional...

  • Enterprise Customer Success Manager

    3 weeks ago

    London, Greater London, United Kingdom Feefo Holdings Ltd Full time

    Job Title: Enterprise Customer Success ManagerFeefo Holdings Ltd is seeking an experienced Enterprise Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for driving customer satisfaction and retention across our global enterprise client base.Key Responsibilities:Customer Relationship Management:...

  • Enterprise Customer Success Manager

    3 weeks ago

    London, Greater London, United Kingdom Feefo Holdings Ltd Full time

    Job Title: Enterprise Customer Success ManagerFeefo Holdings Ltd is seeking an experienced Enterprise Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for driving customer satisfaction and retention across our global enterprise client base.Key Responsibilities:Customer Relationship Management:...

  • Enterprise Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom AppZen Full time

    Unlock Customer Success with AppZenAppZen is the leader in autonomous spend-to-pay software, empowering organizations to make smarter business decisions. Our patented AI accurately processes information from thousands of data sources, enabling seamless integration with existing accounts payable, expense, and card workflows.Join Our Team as an Enterprise...

  • Enterprise Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom AppZen Full time

    Unlock Customer Success with AppZenAppZen is the leader in autonomous spend-to-pay software, empowering organizations to make smarter business decisions. Our patented AI accurately processes information from thousands of data sources, enabling seamless integration with existing accounts payable, expense, and card workflows.Join Our Team as an Enterprise...

  • Enterprise Customer Success Manager

    1 month ago

    London, Greater London, United Kingdom Aibidia Full time

    Unlock Your Potential as an Enterprise Customer Success ManagerAbout the Role:Aibidia is seeking a highly skilled Enterprise Customer Success Manager to join our Growth team. As a key member of our Revenue team, you will play a crucial role in empowering and enabling our enterprise customers to achieve their goals through our solutions.Key...

  • Enterprise Customer Success Manager

    1 month ago

    London, Greater London, United Kingdom Aibidia Full time

    Unlock Your Potential as an Enterprise Customer Success ManagerAbout the Role:Aibidia is seeking a highly skilled Enterprise Customer Success Manager to join our Growth team. As a key member of our Revenue team, you will play a crucial role in empowering and enabling our enterprise customers to achieve their goals through our solutions.Key...

  • Enterprise Customer Success Manager

    2 months ago

    London, Greater London, United Kingdom AppZen Full time

    About the RoleAppZen is the leader in autonomous spend-to-pay software, revolutionizing the way organizations manage their enterprise spend. As an Enterprise Customer Success Manager, you will play a critical role in driving customer adoption and ensuring seamless integration with our software solutions.Key ResponsibilitiesCustomer Relationship Management:...

  • Enterprise Customer Success Manager

    2 months ago

    London, Greater London, United Kingdom AppZen Full time

    About the RoleAppZen is the leader in autonomous spend-to-pay software, revolutionizing the way organizations manage their enterprise spend. As an Enterprise Customer Success Manager, you will play a critical role in driving customer adoption and ensuring seamless integration with our software solutions.Key ResponsibilitiesCustomer Relationship Management:...

  • Enterprise Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom AppZen, Inc. Full time

    AppZen is a leader in autonomous spend-to-pay software, leveraging patented AI to process information from thousands of data sources. This enables organizations to better understand enterprise spend at scale, making smarter business decisions. The software seamlessly integrates with existing accounts payable, expense, and card workflows, reading,...

  • Enterprise Customer Success Manager

    1 month ago

    London, Greater London, United Kingdom Aibidia Full time

    Unlock Your Potential as an Enterprise Customer Success ManagerAibidia is seeking a highly skilled and motivated individual to join our Growth team as an Enterprise Customer Success Manager. As a key member of our Revenue team, you will play a crucial role in empowering and enabling our enterprise customers to achieve their goals through our solutions.Key...

  • Enterprise Customer Success Manager

    1 month ago

    London, Greater London, United Kingdom Aibidia Full time

    Unlock Your Potential as an Enterprise Customer Success ManagerAibidia is seeking a highly skilled and motivated individual to join our Growth team as an Enterprise Customer Success Manager. As a key member of our Revenue team, you will play a crucial role in empowering and enabling our enterprise customers to achieve their goals through our solutions.Key...