Enterprise Customer Success Manager

3 days ago

London, Greater London, United Kingdom Aibidia Full time
Unlock Your Potential as an Enterprise Customer Success Manager

Aibidia is seeking a highly skilled and motivated individual to join our Growth team as an Enterprise Customer Success Manager. As a key member of our Revenue team, you will play a crucial role in empowering and enabling our enterprise customers to achieve their goals through our solutions.

Key Responsibilities:

  • Lead Aibidia's onboarding and implementations with new customers, defining steps, milestones, and success criteria.
  • Own net retention for your customer base, including creating and maintaining an opportunity pipeline, overseeing and managing renewals, and driving adoption and growth.
  • Take responsibility for consistent account-specific activities, such as Quarterly Business Reviews and Annual face-to-face meetings.
  • Partner closely with our Transfer Pricing Experts, Sales, Product, and other internal stakeholders to enhance the customer experience, provide customer testimonials, and drive growth.
  • Use data-driven approaches to identify risks and opportunities across your customer base, proactively communicating and addressing them, minimizing churn risks.

Requirements:

  • Excellent verbal and written communication skills in English.
  • Comfortable speaking with stakeholders at all levels, from Chief Financial Officers to Heads of Tax and Transfer Pricing Managers.
  • Strong project management skills, demonstrated by a track record of delivering projects and achieving meaningful results.
  • Passion for driving technology adoption and developing long-term, transformational account strategies.
  • Curious, always looking for ways to iterate and innovate to drive performance - drive for metrics and delivery.
  • A true team player who is eager to assist, support, and advise colleagues, and who values collaboration and constructive feedback.
  • Experience in the Finance or Tax industry (direct tax / indirect tax/transfer pricing / international tax).
  • Additional language skills.

What We Offer:

  • A competitive compensation and incentive package.
  • Flexible working hours with a hybrid working policy.
  • Genuine drive towards physical and mental wellbeing, with initiatives by an internal organisational health and wellbeing committee.
  • Regular team social events including Aibidia's summer and winter parties.
  • A boost for your professional development - performance-based growth is part of the company culture and there is a designated learning budget for every employee.
  • A non-hierarchical atmosphere and stellar culture at the office.

About Aibidia:

Aibidia is a company that empowers and enables our enterprise customers to achieve their goals through our solutions. We are a team of passionate individuals who are dedicated to driving technology adoption and developing long-term, transformational account strategies.

Join Aibidia's team and be part of our journey to success

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