Enterprise Customer Success Manager

2 weeks ago

London, Greater London, United Kingdom AppZen Full time
About AppZen

AppZen is the leading provider of autonomous spend-to-pay software, leveraging patented artificial intelligence to process information from thousands of data sources. This enables organizations to gain a deeper understanding of their enterprise spend, making smarter business decisions and driving growth.

Job Summary

We are seeking an experienced Enterprise Customer Success Manager to join our team in EMEA. As a key member of our customer success organization, you will be responsible for driving the success of our fast-growing list of Fortune 500 customers. Your primary focus will be on owning the customer relationship from adoption to renewal and expansion, ensuring seamless product utilization, and maximizing value.

Key Responsibilities
  • Drive product utilization and optimize configuration to maximize value for customers.
  • Advocate internally for product improvements based on customer feedback.
  • Showcase business impact to customer executives through regular Business Reviews.
  • Partner with sales to identify opportunities for upsell, cross-sell, and expansion.
About You
  • You have 3-5+ years of experience as a Customer Success Manager or Account Manager owning enterprise relationships for B2B software solutions.
  • You possess a humble and friendly personality with an open and honest communication style.
  • You are able to analyze and investigate large data sets to understand user behavior and make recommendations for improvement.
  • You have exceptional presentation skills to engage Director/VP/C-level stakeholders.
What We Offer
  • Competitive salary package and bonus or variable incentive pay.
  • Comprehensive medical, dental, vision, and life insurance benefits.
  • Paid parental leave for eligible employees.
  • Pension Plan.
  • 28 Days Paid Leave.
  • Sick Pay and Income Protection.

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