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Enterprise Customer Success Manager
2 months ago
About the Role:
Aibidia is seeking a highly skilled Enterprise Customer Success Manager to join our Growth team. As a key member of our Revenue team, you will play a crucial role in empowering and enabling our enterprise customers to achieve their goals through our solutions.
Key Responsibilities:
- Lead Aibidia's onboarding and implementations with new customers, defining steps, milestones, and success criteria.
- Own net retention for your customer base, including creating and maintaining an opportunity pipeline, overseeing and managing renewals, and driving adoption and growth.
- Take responsibility for consistent account-specific activities, such as Quarterly Business Reviews and Annual face-to-face meetings.
- Partner closely with our Transfer Pricing Experts, Sales, Product, and other internal stakeholders to enhance the customer experience, provide customer testimonials, and drive growth.
- Use data-driven approaches to identify risks and opportunities across your customer base, proactively communicating and addressing them, minimizing churn risks.
Requirements:
- Excellent verbal and written communication skills in English.
- Strong project management skills, demonstrated by a track record of delivering projects and achieving meaningful results.
- Passion for driving technology adoption and developing long-term, transformational account strategies.
- Curious, always looking for ways to iterate and innovate to drive performance - drive for metrics and delivery.
- We seek a true team player who is eager to assist, support, and advise colleagues, and who values collaboration and constructive feedback.
- Experience in the Finance or Tax industry (direct tax / indirect tax/transfer pricing / international tax).
- Additional language skills.
What We Offer:
- A competitive compensation and incentive package.
- Flexible working hours with a hybrid working policy.
- Genuine drive towards physical and mental wellbeing, with initiatives by an internal organisational health and wellbeing committee.
- Regular team social events including Aibidia's summer and winter parties.
- A boost for your professional development - performance-based growth is part of the company culture and there is a designated learning budget for every employee.
- A non-hierarchical atmosphere and stellar culture at the office.
About Aibidia:
Aibidia is a company that empowers and enables our enterprise customers to achieve their goals through our solutions. We are passionate about driving technology adoption and developing long-term, transformational account strategies.
Join Our Team:
We are looking for a highly skilled Enterprise Customer Success Manager to join our team. If you are passionate about driving technology adoption and developing long-term, transformational account strategies, we encourage you to apply.