Enterprise Customer Success Manager

7 days ago

London, Greater London, United Kingdom AppZen Full time

About AppZen:

AppZen is a pioneering leader in autonomous spend-to-pay software, leveraging patented artificial intelligence to process information from thousands of data sources. This enables organizations to gain a deeper understanding of their enterprise spend, making informed business decisions with greater ease and efficiency.

Our software seamlessly integrates with existing accounts payable, expense, and card workflows, allowing for real-time decision-making based on a company's unique spend profile. This results in faster processing times and reduced instances of fraud or wasteful spend.

Global enterprises, including one-third of the Fortune 500, rely on AppZen's invoice, expense, and card transaction solutions to replace manual finance processes and accelerate business agility.

About the Role:

We are seeking a highly skilled and passionate individual to drive the success of our fast-growing list of Fortune 500 customers. As an Enterprise Customer Success Manager, you will be responsible for owning the customer relationship from adoption to renewal and expansion.

Your key responsibilities will include:

  • Driving product utilization and optimizing configuration to maximize value
  • Advocating internally for product improvements based on customer feedback
  • Showcasing business impact to customer executives through Business Reviews
  • Partnering with sales to identify opportunities for customer value growth

About You:

We are looking for a patient and caring individual with strong organizational and communication skills. You should be excited by AI and its potential to transform business operations, and thrive on helping customers achieve their desired outcomes from software investments.

Key qualifications include:

  • 3-5+ years of experience as a Customer Success Manager or Account Manager owning enterprise relationships for B2B software solutions
  • Humble and friendly personality with an open and honest communication style
  • Ability to analyze and investigate large data sets to understand user behavior and make recommendations for improvement
  • Exceptional presentation skills to engage Director/VP/C-level stakeholders

What We Offer:

We provide a competitive salary package, bonus or variable incentive pay, comprehensive medical, dental, vision, and life insurance benefits, paid parental leave, pension plan, 28 days paid leave, sick pay, and income protection. We are an equal opportunity employer and value diversity, with all employment decisions based on qualifications, merit, and business need.

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