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Enterprise Customer Success Manager

2 months ago

London, Greater London, United Kingdom AppZen Full time
About AppZen

AppZen is the pioneering force in autonomous spend-to-pay software, harnessing the power of patented artificial intelligence to revolutionize enterprise spend management. Our cutting-edge technology seamlessly integrates with existing accounts payable, expense, and card workflows, empowering organizations to make informed decisions and drive business growth.

Job Summary

We are seeking a highly skilled Enterprise Customer Success Manager to join our team in EMEA. As a key member of our customer success team, you will be responsible for driving the success of our fast-growing list of Fortune 500 customers. Your primary focus will be on owning the customer relationship from adoption to renewal and expansion, ensuring seamless product utilization, and maximizing value for our clients.

Key Responsibilities
  • Drive product utilization and optimize configuration to maximize value for customers.
  • Advocate internally for product improvements based on customer feedback.
  • Showcase business impact to customer executives through regular Business Reviews.
  • Partner with sales to identify opportunities for upsell, cross-sell, and expansion.
About You
  • You are a patient and caring individual with strong organizational skills and a drive to succeed.
  • You are passionate about AI and its potential to transform business operations.
  • You thrive on helping customers achieve their desired outcomes from software investments.
  • You possess excellent spoken and written communication skills.
  • You are action-oriented, with a focus on prioritization and high-impact activities.
  • You have direct experience in finance and/or accounting, as well as exposure to finance tech.
Requirements
  • 3-5+ years of experience as a Customer Success Manager or Account Manager owning enterprise relationships for B2B software solutions.
  • Humble and friendly personality with an open and honest communication style.
  • Ability to analyze and investigate large data sets to understand user behavior and drive ROI.
  • Exceptional presentation skills to engage Director/VP/C-level stakeholders.
What We Offer
  • Competitive salary package and bonus or variable incentive pay.
  • Comprehensive medical, dental, vision, and life insurance benefits.
  • Paid parental leave for eligible employees.
  • Pension Plan.
  • 28 Days Paid Leave.
  • Sick Pay and Income Protection.