Enterprise Customer Success Manager

4 days ago

London, Greater London, United Kingdom AppZen Full time
About the Role

AppZen is the leader in autonomous spend-to-pay software, revolutionizing the way organizations manage their enterprise spend. As an Enterprise Customer Success Manager, you will play a critical role in driving customer adoption and ensuring seamless integration with our software solutions.

Key Responsibilities
  • Customer Relationship Management: Own the customer relationship from adoption to renewal and expansion, driving product utilization and optimizing configuration to maximize value.
  • Product Advocacy: Advocate internally for product improvements based on customer feedback, showcasing business impact to customer executives in the form of Business Reviews.
  • Implementation and Onboarding: Create a smooth transition from sales for new customers, aligning with the customer's executive sponsor during implementation, and overseeing key milestones in partnership with the Implementation Success Manager (ISM).
  • Post-Implementation Support: Conduct cadence calls to monitor and assess program health, project-managing the adoption of new/existing features and functionality.
Requirements
  • 3-5+ years of experience as a Customer Success Manager or Account Manager owning enterprise relationships for B2B software solutions.
  • Ability to analyze and investigate large data sets to understand user behavior and make tangible recommendations for improvement to drive ROI.
  • Ability to understand our business applications quickly with little hands-on training.
  • Nice-to-have: previous experience with project management, fraud, compliance, and EU privacy laws.
  • Nice-to-have: previous experience using a Customer Success Platform such as Catalyst or Gainsight.
What We Offer
  • Competitive salary package and bonus or variable incentive pay
  • Comprehensive medical, dental, vision, and life insurance benefits
  • Paid parental leave for eligible employees
  • Pension Plan
  • 28 Days Paid Leave
  • Sick Pay and Income Protection
  • Lots of office perks like snacks, happy hours, company events

  • Customer Success Manager

    4 days ago

    London, Greater London, United Kingdom TryHackMe Full time

    At TryHackMe, we're on a mission to revolutionize the way people learn and teach cyber security. As a key member of our Customer Success Team, you'll play a vital role in driving the growth and success of our Enterprise clients.About the RoleWe're seeking a highly motivated and strategic Customer Success Manager (Education) to join our team. As a key point...

  • Customer Success Manager

    4 days ago

    London, Greater London, United Kingdom TryHackMe Full time

    At TryHackMe, we're on a mission to revolutionize the way people learn and teach cyber security. As a key member of our Customer Success Team, you'll play a vital role in driving the growth and success of our Enterprise clients.About the RoleWe're seeking a highly motivated and strategic Customer Success Manager (Education) to join our team. As a key point...

  • Enterprise Customer Success Manager

    3 days ago

    London, Greater London, United Kingdom AppZen, Inc. Full time

    About AppZen, Inc.AppZen is the leader in autonomous spend-to-pay software, leveraging patented artificial intelligence to process information from thousands of data sources. This enables organizations to better understand enterprise spend at scale, making smarter business decisions. Our software seamlessly integrates with existing accounts payable, expense,...

  • Enterprise Customer Success Manager

    3 days ago

    London, Greater London, United Kingdom AppZen, Inc. Full time

    About AppZen, Inc.AppZen is the leader in autonomous spend-to-pay software, leveraging patented artificial intelligence to process information from thousands of data sources. This enables organizations to better understand enterprise spend at scale, making smarter business decisions. Our software seamlessly integrates with existing accounts payable, expense,...

  • Customer Success Manager

    2 days ago

    London, Greater London, United Kingdom TryHackMe Full time £2,500

    About the RoleWe are seeking a highly motivated and strategic Customer Success Manager (Education) to join our growing Customer Success Team at TryHackMe.As a key member of our team, you will be responsible for developing and executing a comprehensive customer success strategy to drive growth, retention, and expansion of our Enterprise client portfolio.Key...

  • Customer Success Manager

    2 days ago

    London, Greater London, United Kingdom TryHackMe Full time £2,500

    About the RoleWe are seeking a highly motivated and strategic Customer Success Manager (Education) to join our growing Customer Success Team at TryHackMe.As a key member of our team, you will be responsible for developing and executing a comprehensive customer success strategy to drive growth, retention, and expansion of our Enterprise client portfolio.Key...

  • Customer Success Manager

    13 hours ago

    London, Greater London, United Kingdom TryHackMe Full time

    At TryHackMe, we're on a mission to revolutionize the way people learn and teach cyber security. As a key member of our Customer Success Team, you'll play a vital role in driving the growth and satisfaction of our Enterprise clients.About the RoleWe're seeking a highly motivated and strategic Customer Success Manager (Education) to join our team. As the...

  • Customer Success Manager

    11 hours ago

    London, Greater London, United Kingdom TryHackMe Full time

    At TryHackMe, we're on a mission to revolutionize the way people learn and teach cyber security. As a key member of our Customer Success Team, you'll play a vital role in driving the growth and satisfaction of our Enterprise clients.About the RoleWe're seeking a highly motivated and strategic Customer Success Manager (Education) to join our team. As the...

  • Enterprise Customer Success Manager

    4 days ago

    London, Greater London, United Kingdom SevenRooms Full time

    **About the Role**We are seeking a highly skilled Customer Success Manager to join our team at SevenRooms. As a key member of our customer success team, you will play a critical role in ensuring the long-term success of our enterprise customers.Key Responsibilities:Manage a book of business to ensure strong customer health, adoption, and retention revenue...

  • Enterprise Customer Success Manager

    4 days ago

    London, Greater London, United Kingdom SevenRooms Full time

    **About the Role**We are seeking a highly skilled Customer Success Manager to join our team at SevenRooms. As a key member of our customer success team, you will play a critical role in ensuring the long-term success of our enterprise customers.Key Responsibilities:Manage a book of business to ensure strong customer health, adoption, and retention revenue...

  • Enterprise Customer Success Manager

    6 days ago

    London, Greater London, United Kingdom Aibidia Full time

    Job SummaryAibidia is seeking a highly skilled Enterprise Customer Success Manager to join our Growth team. As a key member of our Revenue team, you will play a crucial role in empowering and enabling our enterprise customers to achieve their goals through our solutions.Key ResponsibilitiesOnboarding and Implementation: Lead Aibidia's onboarding and...

  • Enterprise Customer Success Manager

    5 days ago

    London, Greater London, United Kingdom Aibidia Full time

    Job SummaryAibidia is seeking a highly skilled Enterprise Customer Success Manager to join our Growth team. As a key member of our Revenue team, you will play a crucial role in empowering and enabling our enterprise customers to achieve their goals through our solutions.Key ResponsibilitiesOnboarding and Implementation: Lead Aibidia's onboarding and...

  • Enterprise Customer Success Team Manager

    4 weeks ago

    London, Greater London, United Kingdom Deliverect Full time

    Your Contribution As the Enterprise Customer Success Team Manager at Deliverect, you will play a crucial role in ensuring the satisfaction and success of our global Enterprise clientele while leading your team to excellence. Your leadership is vital in realizing Deliverect's overarching vision by nurturing customer loyalty, enhancing long-term retention, and...

  • Customer Success Manager

    1 day ago

    London, Greater London, United Kingdom TryHackMe Full time

    Job Description**About TryHackMe**TryHackMe is a leading online cyber security training platform that aims to make learning and teaching cyber security easier by providing gamified security exercises and challenges. With a growing community of over 3 million members, we are committed to delivering high-quality training experiences that meet the evolving...

  • Customer Success Manager

    1 day ago

    London, Greater London, United Kingdom TryHackMe Full time

    Job Description**About TryHackMe**TryHackMe is a leading online cyber security training platform that aims to make learning and teaching cyber security easier by providing gamified security exercises and challenges. With a growing community of over 3 million members, we are committed to delivering high-quality training experiences that meet the evolving...

  • Enterprise Customer Success Strategist

    1 day ago

    London, Greater London, United Kingdom Blink - The Employee App Full time

    About the RoleWe are seeking a highly skilled and experienced Enterprise Customer Success Manager to join our team at Blink - The Employee App. As a key member of our Customer Success function, you will play a critical role in driving customer satisfaction, adoption, and growth.Key ResponsibilitiesCustomer Success Strategy: Develop and execute customer...

  • Enterprise Customer Success Strategist

    1 day ago

    London, Greater London, United Kingdom Blink - The Employee App Full time

    About the RoleWe are seeking a highly skilled and experienced Enterprise Customer Success Manager to join our team at Blink - The Employee App. As a key member of our Customer Success function, you will play a critical role in driving customer satisfaction, adoption, and growth.Key ResponsibilitiesCustomer Success Strategy: Develop and execute customer...

  • Customer Success Manager

    1 day ago

    London, Greater London, United Kingdom Cutover Full time

    About CutoverCutover is a leading provider of Collaborative Automation SaaS solutions, empowering enterprises to simplify complexity, streamline work, and increase visibility. Our platform enables teams to connect, technology, and systems, reducing risk and increasing efficiency in IT disaster and cyber recovery, cloud migration, release management, and...

  • Customer Success Manager

    1 day ago

    London, Greater London, United Kingdom Cutover Full time

    About CutoverCutover is a leading provider of Collaborative Automation SaaS solutions, empowering enterprises to simplify complexity, streamline work, and increase visibility. Our platform enables teams to connect, technology, and systems, reducing risk and increasing efficiency in IT disaster and cyber recovery, cloud migration, release management, and...

  • Enterprise Customer Success Lead

    4 weeks ago

    London, Greater London, United Kingdom OpenAI Full time

    Position Overview: Customer Success ManagerAt OpenAI, we are dedicated to advancing artificial general intelligence (AGI) in a manner that benefits all of humanity. As a Customer Success Manager, you will be instrumental in fostering the adoption and maximizing the value of our ChatGPT Enterprise solution. This role operates within a hybrid work...