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Enterprise Customer Success Manager

2 months ago

London, Greater London, United Kingdom AppZen, Inc. Full time

About AppZen, Inc.

AppZen is the leader in autonomous spend-to-pay software, leveraging patented artificial intelligence to process information from thousands of data sources. This enables organizations to better understand enterprise spend at scale, making smarter business decisions. Our software seamlessly integrates with existing accounts payable, expense, and card workflows, reading, understanding, and making real-time decisions based on a company's unique spend profile. This results in faster processing times and fewer instances of fraud or wasteful spend.

Global enterprises, including one-third of the Fortune 500, use AppZen's invoice, expense, and card transaction solutions to replace manual finance processes and accelerate the speed and agility of their businesses.

About the Role

We are seeking an experienced Enterprise Customer Success Manager to join our team. In this role, you will own the customer relationship from adoption to renewal and expansion. Your responsibilities will include:

  • Driving Product Utilization
  • Optimizing Configuration to Maximize Value
  • Advocating Internally for Product Improvements Based on Customer Feedback
  • Showcasing Business Impact to Customer Executives in the Form of Business Reviews

Key Responsibilities

  • Creating a smooth transition from sales for new customers, and aligning with the customer's executive sponsor during implementation; overseeing key milestones during implementation in partnership with Implementation Success Manager (ISM).
  • Post go-live, conducting cadence calls to monitor and assess program health, along with project-managing the adoption of new/existing features & functionality.

Requirements

  • 3-5+ years of experience as a Customer Success Manager or Account Manager owning enterprise relationships for B2B software solutions.
  • Ability to analyze and investigate large data sets to understand user behavior and make tangible recommendations for improvement to drive ROI.
  • Ability to understand our business applications quickly with little hands-on training.
  • Nice-to-have: previous experience with project management, fraud, compliance, and EU privacy laws.
  • Nice-to-have: previous experience using a Customer Success Platform such as Catalyst or Gainsight.

What We Offer

  • Competitive salary package and bonus or variable incentive pay
  • Comprehensive medical, dental, vision and life insurance benefits
  • Paid parental leave for eligible employees
  • Pension Plan
  • 28 Days Paid Leave
  • Sick Pay and Income Protection
  • Lots of office perks like snacks, happy hours, company events