Enterprise Customer Success Manager

4 weeks ago

London, Greater London, United Kingdom AppZen Full time
Unlock Customer Success with AppZen

AppZen is the leader in autonomous spend-to-pay software, empowering organizations to make smarter business decisions. Our patented AI accurately processes information from thousands of data sources, enabling seamless integration with existing accounts payable, expense, and card workflows.

Join Our Team as an Enterprise Customer Success Manager

We're seeking a seasoned professional to own the customer relationship from adoption to renewal and expansion. As an Enterprise Customer Success Manager, you'll drive product utilization, optimize configuration, and advocate for product improvements based on customer feedback.

Key Responsibilities:
  • Drive product adoption and utilization to maximize customer value
  • Optimize configuration to ensure seamless integration with existing workflows
  • Advocate for product improvements based on customer feedback
  • Showcase business impact to customer executives through regular Business Reviews
Requirements:
  • 3-5+ years of experience as a Customer Success Manager or Account Manager owning enterprise relationships for B2B software solutions
  • Ability to analyze and investigate large data sets to understand user behavior and make tangible recommendations for improvement
  • Ability to understand our business applications quickly with little hands-on training
  • Nice-to-have: previous experience with project management, fraud, compliance, and EU privacy laws
What We Offer:
  • Competitive salary package and bonus or variable incentive pay
  • Comprehensive medical, dental, vision, and life insurance benefits
  • Paid parental leave for eligible employees
  • Pension Plan
  • 28 Days Paid Leave
  • Sick Pay and Income Protection

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