Customer Success Manager

2 days ago

London, Greater London, United Kingdom Cutover Full time

About Cutover

Cutover is a leading provider of Collaborative Automation SaaS solutions, empowering enterprises to simplify complexity, streamline work, and increase visibility. Our platform enables teams to connect, technology, and systems, reducing risk and increasing efficiency in IT disaster and cyber recovery, cloud migration, release management, and technology implementation.

Job Summary

We are seeking an experienced Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer adoption and growth, ensuring customer satisfaction, and identifying new business opportunities.

Key Responsibilities

  • Develop and execute customer success plans to drive customer adoption and growth
  • Build and maintain strong relationships with customers, understanding their business needs and goals
  • Provide exceptional customer service, responding to customer inquiries and concerns in a timely and professional manner
  • Identify and pursue new business opportunities, working closely with sales and account management teams
  • Collaborate with cross-functional teams, including product, engineering, and UX, to ensure customer needs are met
  • Stay up-to-date with industry trends and best practices, applying knowledge to drive customer success

Requirements

  • 5+ years of experience in an Enterprise-focused customer-facing role, preferably in a Customer Success or Account Management capacity
  • Proven track record of driving customer adoption and growth, with a strong understanding of customer needs and goals
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
  • Strong analytical and problem-solving skills, with the ability to identify and pursue new business opportunities
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines

What We Offer

  • Competitive salary and bonus structure
  • Stock options and equity participation
  • Comprehensive benefits package, including health insurance and pension scheme
  • Flexible working arrangements, including remote work options
  • Opportunities for professional development and growth

Language

English (en-US)

  • Bilingual Customer Success Manager

    15 minutes ago

    London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    Customer Success ManagerAt ACCS - ARES Customer Care Solutions GmbH, we're revolutionizing the industry with innovative solutions. Our mission is to empower SaaS companies to manage security compliance, security audits, and enterprise procurement security diligence with ease. We're a growing team based in New York, expanding our presence in the United...

  • Customer Success Manager

    2 days ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the Role:We are seeking an experienced Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for driving customer satisfaction and retention across a portfolio of mid-market and larger level accounts.Key...

  • Customer Success Manager

    2 days ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the Role:We are seeking an experienced Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for driving customer satisfaction and retention across a portfolio of mid-market and larger level accounts.Key...

  • Customer Success Manager

    4 days ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for driving growth and retention for our clients, working closely with our CSM team to deliver exceptional customer...

  • Customer Success Manager

    4 days ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for driving growth and retention for our clients, working closely with our CSM team to deliver exceptional customer...

  • Customer Success Manager

    7 days ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for managing a portfolio of clients and driving growth through upsell and adoption.Key ResponsibilitiesManage a book of...

  • Customer Success Executive

    7 days ago

    London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly motivated and tech-savvy Customer Success/Account Manager to join our growing team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our Customer Success Team, you will be responsible for building and maintaining strong relationships with our clients, identifying opportunities for growth, and delivering...

  • Customer Success Executive

    6 days ago

    London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly motivated and tech-savvy Customer Success/Account Manager to join our growing team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our Customer Success Team, you will be responsible for building and maintaining strong relationships with our clients, identifying opportunities for growth, and delivering...

  • Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    **About the Role**This is a total accountability Customer Success position where you will be involved in everything from onboarding, through to renewal, adoption and account growth.You will own your accounts entirely and work closely with support, sales, product and engineering to drive maximum client satisfaction and retention.**Key Performance...

  • Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    **About the Role**This is a total accountability Customer Success position where you will be involved in everything from onboarding, through to renewal, adoption and account growth.You will own your accounts entirely and work closely with support, sales, product and engineering to drive maximum client satisfaction and retention.**Key Performance...

  • Customer Success Manager

    4 days ago

    London, Greater London, United Kingdom Caselton Clark Full time

    About the RoleCaselton Clark is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and delivering client campaigns to ensure the success and satisfaction of our customers.Key ResponsibilitiesClient Campaign Management: Develop and manage schedules of activity for each client...

  • Customer Success Manager

    5 days ago

    London, Greater London, United Kingdom Caselton Clark Full time

    About the RoleCaselton Clark is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and delivering client campaigns to ensure the success and satisfaction of our customers.Key ResponsibilitiesClient Campaign Management: Develop and manage schedules of activity for each client...

  • Customer Success Manager

    7 days ago

    London, Greater London, United Kingdom Caselton Clark Full time

    About the RoleCaselton Clark is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and delivering client campaigns to ensure the success and satisfaction of our customers.Key ResponsibilitiesClient Campaign Management: Develop and manage schedules of activity for each client...

  • Customer Success Manager

    2 days ago

    London, Greater London, United Kingdom Caselton Clark Full time £30,000

    About the RoleCaselton Clark is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and delivering client campaigns to ensure the success and satisfaction of our customers.Key ResponsibilitiesDevelop and manage schedules of activity for each client in collaboration with...

  • Customer Success Manager

    2 days ago

    London, Greater London, United Kingdom Caselton Clark Full time £30,000

    About the RoleCaselton Clark is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and delivering client campaigns to ensure the success and satisfaction of our customers.Key ResponsibilitiesDevelop and manage schedules of activity for each client in collaboration with...

  • Customer Success Manager

    1 week ago

    London, Greater London, United Kingdom Caselton Clark Full time

    About the RoleCaselton Clark is seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for managing and delivering client campaigns to ensure the success and satisfaction of our customers.Key ResponsibilitiesDevelop and manage schedules of activity for each client in collaboration with...

  • Customer Success Manager

    6 days ago

    London, Greater London, United Kingdom Caselton Clark Full time

    About the RoleCaselton Clark is seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for managing and delivering client campaigns to ensure the success and satisfaction of our customers.Key ResponsibilitiesDevelop and manage schedules of activity for each client in collaboration with...

  • Customer Success Manager

    7 days ago

    London, Greater London, United Kingdom Caselton Clark Full time £30,000

    About the RoleCaselton Clark is seeking a highly skilled Customer Success Executive to join our team. As a key member of our organization, you will be responsible for managing and delivering client campaigns to ensure the success and satisfaction of our customers.Key ResponsibilitiesDevelop and manage schedules of activity for each client in collaboration...

  • Customer Success Manager

    6 days ago

    London, Greater London, United Kingdom Stotles Full time

    Job Description**About the Role**We are seeking a highly skilled and experienced Customer Success Manager to join our team at Stotles. As a Customer Success Manager, you will be responsible for ensuring the successful adoption and utilization of our SaaS platform by our enterprise customers.**Key Responsibilities**Develop and execute customer success plans...

  • Customer Success Manager

    7 days ago

    London, Greater London, United Kingdom Stotles Full time

    Job Description**About the Role**We are seeking a highly skilled and experienced Customer Success Manager to join our team at Stotles. As a Customer Success Manager, you will be responsible for ensuring the successful adoption and utilization of our SaaS platform by our enterprise customers.**Key Responsibilities**Develop and execute customer success plans...