Customer Success Executive

2 months ago

London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time
About the Role

We are seeking a highly motivated and tech-savvy Customer Success/Account Manager to join our growing team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our Customer Success Team, you will be responsible for building and maintaining strong relationships with our clients, identifying opportunities for growth, and delivering exceptional customer experiences.

Key Responsibilities
  • Develop and execute customized success plans to meet the unique needs of our clients
  • Conduct regular business reviews to ensure client satisfaction and identify areas for improvement
  • Collaborate with cross-functional teams to resolve client issues and concerns
  • Identify and pursue new business opportunities through strategic partnerships and account growth
  • Stay up-to-date on industry trends and competitor activity to inform business decisions
Requirements
  • Proven track record of success in a customer-facing role, with a strong focus on relationship-building and account growth
  • Excellent communication and interpersonal skills, with the ability to effectively communicate with clients and internal stakeholders
  • Strong analytical and problem-solving skills, with the ability to identify and resolve complex client issues
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects
  • High computer literacy and ability to learn new software and systems
What We Offer
  • Competitive compensation package, including base salary, bonus, and equity
  • Opportunities for professional growth and development, including training and mentorship
  • Collaborative and dynamic work environment, with a team of experienced professionals
  • Recognition and rewards for outstanding performance and contributions
Equal Employment Opportunity

ACCS - ARES Customer Care Solutions GmbH is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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