Customer Success Manager

3 weeks ago

London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time
Drive Customer Success at ABR Talent

We're seeking a seasoned Customer Success professional to lead our efforts in driving customer satisfaction and growth. As a key member of our team, you'll be responsible for developing and executing strategies to ensure our clients achieve their goals.

About the Role
  • Lead a remote team of 6 across Implementation, CS, and Support
  • Take ownership of 6 highly valuable key clients
  • Develop and implement customer success strategies to drive growth and satisfaction
  • Collaborate with cross-functional teams to ensure seamless customer experiences
  • Identify and capitalize on opportunities to improve customer success processes
Requirements
  • Proven experience in Customer Success, preferably in a scale-up business
  • Strong understanding of FinTech and/or experience working with large financial institutions
  • Hands-on experience with SaaS implementation
  • Excellent communication and leadership skills
  • Able to connect with professionals at all levels
What We Offer
  • Competitive salary between £100k - £120k
  • 10% bonus
  • Fully remote work arrangement
  • Health Insurance and Enhanced pension (Salary sacrifice)

ABR Talent is a specialist recruitment partner supporting start-up and scale-up SaaS businesses. We're passionate about connecting talented professionals with exciting growth opportunities.

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