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Bilingual Customer Success Manager

2 months ago

London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time
Customer Success Manager

At ACCS - ARES Customer Care Solutions GmbH, we're revolutionizing the industry with innovative solutions. Our mission is to empower SaaS companies to manage security compliance, security audits, and enterprise procurement security diligence with ease. We're a growing team based in New York, expanding our presence in the United Kingdom, backed by esteemed investors like Morgan, PayPal Ventures, Fin Capital, Centana, and Bain Capital.

Key Responsibilities
  • Engage with founders and leadership teams of tech startups to build strong relationships and find solutions.
  • Maintain customer relationships, network, and implement success programs.
  • Contribute to sales, onboard and train clients, and minimize churn.
  • Provide insights on client-to-business interactions and suggest improvements to the customer experience through product support.
  • Effectively handle customer complaints and requests.
Requirements
  • Social and analytical skills.
  • Ability to learn and use new software.
  • Clear and effective communication.
  • Passion for service.
What We Offer
  • Competitive compensation with base, bonus, and equity.
  • Exceptional health, vision, and dental care.
  • 25 vacation days.
  • Home office equipment stipend.

We provide equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.